Question 1

What is the exact name and address of the hotel?

Accepted Answer

Our hotel is called Demänová Resort and is located at Demänovská cesta 584, 031 01 Liptovský Mikuláš - Demänová.

Question 2

What are the contact details for the reception?

Accepted Answer

You can contact the reception by phone at +421 918 929 444 or by e-mail at recepcia@demanovarezort.sk.

Question 3

What is the 'FREE Experience Package'?

Accepted Answer

You get the FREE experience package when booking through our website and it usually includes entry to the wellness and fitness center, FUN Center (3D maze, trampolines), Kids Zone, animation program, entry to Aqua FUN during the summer, and a ski pass during the winter.

Question 4

Is there free parking at the resort?

Accepted Answer

Yes, parking for guests is available free of charge within the Demänová Resort area.

Question 5

Is Wi-Fi available throughout the property?

Accepted Answer

Yes, free Wi-Fi is available throughout the resort and in all accommodation units.

Question 6

What types of accommodation do you offer?

Accepted Answer

We offer a wide range of accommodation from cozy Smart and Relax apartments, through maisonette and loft apartments, to separate DeLuxe Wellness chalets with sauna and luxurious villas with jacuzzi. There are also places for caravans.

Question 7

Are the apartments equipped with a kitchenette?

Accepted Answer

Yes, almost all of our apartments and cottages have a fully equipped kitchenette with a refrigerator, microwave and basic utensils.

Question 8

Do you offer accommodation suitable for large groups or families?

Accepted Answer

Yes, for larger groups, the Family Inn apartments (capacity up to 11 people), the Deluxe Loft apartments or the Luxury Villa with a hot tub, which can accommodate up to 12 people, are ideal.

Question 9

Can I come to stay with a dog or other animal?

Accepted Answer

Yes, we are a pet-friendly resort. Accommodation with a dog up to 20 kg is possible in the categories Relax, Comfort, Superior, Deluxe and Wellness cottage for a fee of €20 / night. Larger breeds must be consulted in advance.

Question 10

Where are breakfast and dinner served?

Accepted Answer

Breakfast and dinner are served in the main restaurant PINUS directly on the resort grounds.

Question 11

What are the dining options at the resort?

Accepted Answer

We offer breakfast and dinner in the form of rich buffet tables (all you can eat). Full board packages are also available as an extra as part of special offers.

Question 12

Is there another restaurant in the resort besides PINUS?

Accepted Answer

Yes, in addition to the PINUS restaurant, you will also find the Indian restaurant Safran, which offers exotic flavors and a traditional Indian menu.

Question 13

What does the wellness center include?

Accepted Answer

Our wellness center offers indoor and outdoor saunas, a hot tub and a relaxation room. For an exclusive experience, you can book VIP SKY Wellness.

Question 14

Do you offer massages? What are the prices?

Accepted Answer

Yes, we offer classic, relaxation, Thai and Indian massages. Prices start from €32 for a 20-minute classic massage.

Question 15

What is VIP SKY WELLNESS?

Accepted Answer

This is a private wellness for 1 hour for 2-10 people. It includes an infrared and Finnish sauna, an open-air jacuzzi with a view, a cooling tub, prosecco and fruit. The price is €200.

Question 16

What attractions are there at the resort for children?

Accepted Answer

Children can look forward to the FUN Center with a 3D maze and trampolines, the Kids Zone with climbing frames, the Aqua FUN summer water park, and regular animation programs with mascots.

Question 17

Is there a swimming pool open in the summer?

Accepted Answer

Yes, during the summer season we operate an outdoor aquapark Aqua FUN with two swimming pools and inflatable slides.

Question 18

Do you have your own ski resort on site?

Accepted Answer

Yes, there is a Demänová SKI Center right on the premises, which is ideal for beginners and families. Guests often have a ski pass included in the price of their stay.

Question 19

What other winter activities do you offer?

Accepted Answer

In addition to skiing, we offer snow tubing, an ice rink right on the premises, a cross-country ski track, and a dedicated sledding zone for children.

Question 20

Is it possible to rent ski equipment at the resort?

Accepted Answer

Yes, the resort has a SMILE rental shop where you can rent ski equipment and e-bikes with a discount for guests.

Question 21

Do you offer discounts on nearby attractions?

Accepted Answer

Yes, our guests can take advantage of discounts on MaraFUN water attractions or the Mária Boat cruise on Liptovská Mara.

Question 22

What are the options for corporate events?

Accepted Answer

We provide conference facilities (capacity 60-90 people), technical support, team building activities, and accommodation for corporate clients.

Question 23

Do you offer gift vouchers?

Accepted Answer

Yes, we offer value vouchers from €20 to €300 (to restaurants PINUS, Safran or for accommodation) as well as specific stay vouchers.

Question 24

Is it possible to order a baby cot?

Accepted Answer

Yes, you can rent a baby cot for €2 for the entire stay. We recommend booking it in advance.

Question 25

What other children's equipment can I rent?

Accepted Answer

We have stair gates (€4), potty seats (€2), toilet seats (€2), baby baths (€3) and high chairs (€3) available.

Question 26

Where is the nearest Skibus stop?

Accepted Answer

The stop of the free ski bus to the Jasná resort is located just a few meters from the entrance to the resort.

Question 27

Do you offer airport transfer?

Accepted Answer

Yes, we provide a transfer to and from Poprad airport for €35 for an adult and €25 for a child.

Question 28

Is there a grocery store available at the resort?

Accepted Answer

Yes, there is a Kriváň shop right in the resort, where you can buy fresh sourdough bread, cheese products and souvenirs with a 10% discount for guests.

Question 29

Can a family celebration or wedding be organized at the resort?

Accepted Answer

Yes, we provide celebration spaces for up to 90 people, full catering and accommodation for guests.

Question 30

What is 'Dating with Alpacas'?

Accepted Answer

It is a special experience that includes feeding alpacas in the enclosure with an escort and explanation. It is part of selected accommodation packages.

Question 31

Are there balconies in the Smart Family apartments?

Accepted Answer

Standard Smart Family apartments do not have a balcony (they only have a French window), but we also offer a 'Smart Family Apartment with Balcony' version.

Question 32

Which apartments have mountain views?

Accepted Answer

Mountain views are offered by, for example, Plus apartments, Smart Family with balcony, Smart Horizon, Relax Loft, View, Family View, Horizon Loft and many others.

Question 33

Do the apartments have air conditioning?

Accepted Answer

Newer types of apartments such as Relax Horizon, Family Horizon, Horizon, Horizon Loft and Family Suite are equipped with air conditioning.

Question 34

What is included in the 'Villa Luxury' amenities?

Accepted Answer

The Luxury Villa has 3 bedrooms, a living room, 2 bathrooms, an equipped kitchen, a washing machine and a private hot tub on the terrace.

Question 35

Is there accommodation for caravans?

Accepted Answer

Yes, we have 4 caravan sites with electricity, water and sink connections right on the resort.

Question 36

What are the cancellation policies for non-cancellable stays?

Accepted Answer

For packages marked 'Non-cancellable', the reservation cannot be cancelled or changed without losing 100% of the stay price.

Question 37

Where can I buy a fruit pack?

Accepted Answer

You can order a fruit package (1500g mixed fruit) as an additional service to your stay for €15.

Question 38

What are the types of Thai massages?

Accepted Answer

We offer traditional Thai massage, oil Thai massage, herbal bag massage and Bali massage in various lengths.

Question 39

Do I need to bring my own clothes for a Thai massage?

Accepted Answer

No, for a traditional Thai massage you will be provided with special comfortable loose clothing directly at our place.

Question 40

What does the 'Gastro Package - Menu 1' include?

Accepted Answer

Includes sausage, bacon, chicken skewer, halloumi, vegetables, side dishes and 24-hour grill rental for 2 people. Price is €39,90.

Question 41

Do you also offer a vegetarian barbecue menu?

Accepted Answer

Yes, 'Menu 2 (Veggie)' includes halloumi, vegetable skewer, vegetarian sausages, seitan for grilling and side dishes including grill.

Question 42

Can I order a bouquet of flowers at the resort?

Accepted Answer

Yes, we offer a small bouquet for €35 or a large bouquet for €55, tailored to your occasion.

Question 43

What is included in the DeLuxe Wellness Chalet equipment?

Accepted Answer

The cottage has its own sauna, a hot tub on the terrace, a fireplace, an equipped kitchen and a washing machine. It provides complete privacy.

Question 44

Can I order breakfast for just one day of my stay?

Accepted Answer

No, breakfast (and dinner) can only be ordered for the entire stay for all persons in the reservation.

Question 45

Are towels and shampoo provided in the apartments?

Accepted Answer

Yes, standard amenities include towels, toilet paper and, depending on the room type, shampoo or body soap.

Question 46

Do the Loft apartments have two floors?

Accepted Answer

Yes, apartments marked as Loft (e.g. Standard Loft, Relax Loft, Horizon Loft) are two-story studios.

Question 47

Which apartment is the largest?

Accepted Answer

The Deluxe Loft Apartment has the largest area (92 m2), while the Family Inn Apartment offers the highest capacity (up to 11 people). The Luxury Villa has 105 m2.

Question 48

Is there an open-air cinema at the resort?

Accepted Answer

Yes, during the summer we screen family films several times a week in our magical summer cinema under the starry sky.

Reception Manager

FAQ - frequently asked questions

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Contact address

Reception

Room reservation for a celebration, congress, teambuilding

Restaurant PINUS

Indian restaurant SAFRAN

Wellness

SKI center/Fun center

SMILE Center – SKI School & Rent