General terms and conditions

• The provision of accommodation, catering and other services to clients and the accommodation of clients in the Demänová Resort is governed by generally binding legal regulations valid in the territory of the Slovak Republic and these General Terms and Conditions (hereinafter referred to as "GTC"), which are also the accommodation rules. The client accepts the GTC as a contractual condition of accommodation in the Demänová Resort and the use of services provided by the Operator and is obliged to comply with their provisions.

• The GTC are published at the reception of the Demänová Resort and on the resort's website.
• The operator reserves the right to unilaterally change the provisions of the GTC, with the change to the GTC being effective from the date of their publication on the website and at the resort's reception.

• These GTC apply to contracts for accommodation of persons in the Demänová Resort, contracts for the rental of accommodation facilities and other facilities in the Demänová Resort for events and for the implementation of events for rent, as well as to all other services provided to the client by the Operator. Other commercial and contractual terms and conditions shall apply to the relationship between the Operator and the client only if they are agreed in writing in advance between the contracting parties.

• The accommodation contract between the Operator and the client is concluded by written confirmation of the client's oral or written request for accommodation reservation at the Demänová Resort. The accommodation contract is concluded for a fixed period of time.
• The contracting parties are the Operator and the client. When ordering accommodation or other services by a third party, this person is liable to the Operator together with the client as a joint debtor for all obligations arising from the contract.
• Any sublease or further lease of rooms or facilities of the Demänová Resort, as well as their use for purposes other than accommodation, or for purposes other than those contractually agreed, require the prior written consent of the Operator.

• The operator may accommodate only clients who are duly registered for accommodation in the resort. The client checks in at the resort reception immediately upon arrival. To check in, the client is obliged to present their identity card to the responsible receptionist - an identity card, passport or other valid identity document pursuant to Act No. 253/1998 Coll. on reporting the stay of citizens of the Slovak Republic in the register of residents of the Slovak Republic, as amended, and pursuant to Act No. 18/2018 Coll. on the protection of personal data, as amended.

• Every client who is not a citizen of the Slovak Republic is obliged, pursuant to Act No. 404/2011 Coll. on the Residence of Foreigners, to fill out and submit to the responsible reception employee an official form for reporting residence to the Aliens Police, presented to the client upon arrival.
• The client is obliged to provide all required data truthfully, completely and accurately.
• The reservation can be made in your own name or on behalf of a third party; registration and issuance of room keys is only possible in the presence of the person in whose name the reservation is registered.
• In exceptional cases, the operator may offer the client accommodation other than that agreed upon, as long as it does not differ significantly from the accommodation agreed upon in the confirmed order.
• Unless otherwise agreed with the client, the reserved accommodation in the resort is available to the client from 15:00 p.m. for apartments and from 16:00 p.m. for Deluxe cottages with sauna on the agreed day of the client's arrival. The client has no legal right to earlier use of the reserved accommodation in the resort.
• In the event of deficiencies in the provided accommodation or additional service, the consumer shall exercise the right to make a complaint without undue delay. After the warranty period has expired, the right to make a complaint shall lapse. (When making a complaint, the consumer shall submit proof of payment for the services whose defects he is complaining about)
• The accommodation used by the client must be vacated and handed over to the operator by 10:00 a.m. on the agreed day of departure.
• The accommodation is considered vacated and handed over to the Operator by the client after the client has removed all his/her belongings, handed over the keys to the accommodation to the responsible employee of the resort reception and notified him/her of the check-out from the accommodation. The Operator reserves the right to check the room inventory, payment and any consumption of the client no later than one hour after the room is vacated and handed over to the client. The price list for damages and inventory is available at the reception. In case of loss of the access card/keys to the accommodation, a loss fee of €5,00/piece will be charged.
• The Operator may rent the reserved type of accommodation, which the client has not moved into by 22:00 on the agreed day of arrival of the client, to a third party. This does not apply if the later arrival of the client has been expressly agreed between the Operator and the client. In the case of a previously agreed arrival after 22:00, the Operator has the right to charge the client a late arrival fee of €20.
• If the client requests the Operator to extend the agreed period of accommodation, the Operator may offer him another type of accommodation at a different price than the one in which the client was originally accommodated. The client is not entitled to accommodation in the type of accommodation in which he was originally accommodated or to another type of accommodation in the resort if, due to capacity or operational reasons of the resort, it is not possible to provide accommodation to the client.
• The client is entitled to use the resort's services only if he agrees to the GTC. The client is advised, in his own interest, to familiarize himself with these GTC before making a reservation. When repeatedly using the resort's services, the client is obliged to always familiarize himself with the current version of the GTC. By confirming the reservation, the client confirms that he has familiarized himself with the Terms and Conditions and their annexes, agrees to them and undertakes to comply with them.
• The operator reserves the right to perform snowmaking and slope preparation with a snow groomer during suitable conditions in order to ensure optimal quality of the ski slopes. These operations may be accompanied by increased noise levels near the slope. Guests are hereby informed and agree that such activities are part of the operation of the ski area.
• The operator reserves the right to enter the apartment during the guest's stay for the purpose of ensuring maintenance, repairs, checking the technical condition, cleaning or eliminating any malfunctions, especially in cases where such intervention is necessary to maintain the proper functioning of the facility or protect property.

• The price list of services provided by the Operator is available for viewing at the resort reception and on the Operator's website.
• The price of a recreational stay at the Demänová Resort includes: the price of accommodation, the price of parking, Wi-Fi connection and a camera-monitored area.

• The price of a recreational stay at the Demänová Resort does not include: accommodation tax / local spa fee - paid at the reception upon arrival 1,5 € / night / adult and child over 12 years old.
• Prices for additional services are available at the reception.
• In the case of a binding registration, the Operator is entitled to request from the client an advance payment of 100% of the total amount, which must be paid within 24 hours of confirmation of the reservation. However, the payment must be credited to the Operator's account no later than 48 hours before the start of the stay.
• The operator accepts both cash and non-cash payments (by transfer to an account or payments via a terminal).
• Account number: SK53 7500 0000 0040 2675 7085.
• The client is obliged to pay the agreed contractual prices according to the price list for accommodation and other services used by him.
• If the client shortens their agreed stay at the resort, the Operator has the right to charge the client the full amount of the agreed price for the entire length of the agreed stay at the resort.
• In the event that the stay is cancelled by the Operator after the deposit has been paid, the Operator will refund the deposit already paid in accordance with the cancellation conditions, see Article 6 of these GTC.
• A refundable deposit of €100 (cash only) per accommodation unit is paid in advance for accommodation. After checking the accommodation facility, if there is no damage to the property and if the accommodation is left in the condition specified in point t. of part no. 5 of the General Terms and Conditions, the deposit will be returned to the client at the end of the stay.
• If the Operator does not receive payment for the stay by the due date, or a written statement about the change in the due date, the reservation of the stay will be cancelled.

• The Operator is not responsible for damage to items brought in and left by clients on the premises and grounds of the Resort. The Operator is not responsible for jewelry, money and other valuables.
• The operator is not responsible for forgotten and lost items of the client in the premises and area of ​​the Resort. Found items are sent to the client by mail based on the written request of the client, who will pay all costs associated with it. Found items are stored at the reception for a period of one month.

• The operator is not liable for any injuries during the stay. In the event of illness or injury to the client, the operator will ensure the provision of necessary medical assistance or transport to the hospital.
• The client's obligation is to always behave in a way that does not endanger their own health or the health of other guests.
• The client is responsible for the damage caused by him in full and is obliged to pay the full amount of the damaged item without delay.
• In the event of a gross violation of the accommodation conditions, including vulgarity, violence, or inappropriate behavior, the client may be asked to immediately leave the premises without the right to a refund of the already paid stay.
• In the accommodation facility, on the premises of the Resort and throughout the area, the client may not move the Operator's equipment or make any modifications or interventions to the Operator's equipment without the Operator's consent.
• The client may not use his own electrical appliances in the accommodation facility, in other areas of the Operator or in the Resort area without the Operator's consent.
• For safety reasons, the client is not entitled to leave children under the age of 10 without adult supervision in the accommodation facility or in other areas and areas of the Resort. The parent/responsible person is responsible for the safety and damage caused by children in the accommodation facility or in other areas and areas of the Resort.
• The client is not authorized to bring weapons and ammunition into the Resort area or accommodation facilities.
• From 23:00 PM to 6:00 AM, the client must strictly observe night silence throughout the entire area and in the accommodation facility.
• Accommodation of animals (dog, cat, rabbit and other caged animals):
  Pets under 20 kg are charged €20 per night. Larger/heavier pets over 20 kg must be approved in advance by the resort via email. If approved, the pet will be charged €40 per night.
• Arrival with a pet must be announced in advance. The pet must have a valid vaccination certificate upon arrival and must not be flea-free.
• The animal may only move around the area on a leash and with a muzzle. The animal is not allowed in the restaurant, in the Fun Center area and on the playgrounds. If the animal contaminates the resort area with feces, the animal owner / responsible person is obliged to remove the feces immediately.
• The owner of the animal / responsible person is responsible for any damage and pollution caused by the animal, as well as for the animal itself. Bathing the animal is prohibited in the apartment.
• Smoking and the use of any narcotic or psychotropic substances is strictly prohibited in the accommodation and social facilities of the resort. The operator is entitled to charge a fine of EUR 100 for violation of this prohibition. Smoking is only permitted in designated areas.
• If the Operator provides the client with a parking space for the client's motor vehicle on the Resort premises, the Operator is not liable for the loss or any damage to the client's motor vehicle and the items in this motor vehicle.
• Parking in the area is only possible in designated places!
• Visits of accommodated guests are recorded in the Visitors Book at the reception. Visitors must be reported immediately upon arrival at the reception. Visitors are required to leave the Resort premises by 22:00 PM. In case of failure to comply with this regulation, visitors or accommodated guests will be charged the amount per night according to the relevant price list.
• According to Act No. 219/1996 Coll., personnel are prohibited from selling and serving alcoholic beverages to persons under the age of 18 and to persons obviously under the influence of alcohol.
• It is prohibited to light fires, campfires, grill or otherwise manipulate fire throughout the resort.
• Client complaints and any suggestions for improving the Operator's activities are received in writing by the responsible receptionist.
• Upon arrival at the accommodation, the client is obliged to check the condition of the accommodation unit and the inventory according to the inventory list located in the accommodation unit. Any damage or discrepancies are obliged to be reported immediately to the reception.
• When leaving the room, the client is obliged to close the water valves, turn off the electric lighting and other appliances (radio, television, etc.) in the room and adjacent areas, and close the door.
• The accommodation must be handed over in the condition in which it was taken over = no damage to the structures and equipment, the inventory and equipment of the room in the same place and in the same number as upon arrival, kitchen utensils washed, dry and stored in the appropriate place. In case of failure to comply with these conditions, the operator reserves the right to charge an additional fee for services beyond those agreed. Additional service - washing and putting away kitchen utensils, or moving furniture to the original place is charged a one-time fee of €20. In the event of any damage to the inventory/accommodation, the client is obliged to report this situation at the reception before checking out of the accommodation.
• The client is not allowed to bring sports equipment and items to the room for which there is a designated storage area.
• If a guest causes damage to the Resort's property, the Resort is entitled to financial compensation for the damage directly on site. The amount will be specified based on the price list freely available at the reception or. based on the purchase price. In the event that the Resort and the guest do not immediately and voluntarily agree on site, the operator has the right to call a police patrol to resolve the damage.
• In the event of a breach of the obligations and prohibitions set out in this article of the general terms and conditions/accommodation rules, the Operator is entitled to demand from the client payment of a contractual penalty of €100 for each individual breach of obligations.

• The client has the right to withdraw from the contract at any time before the start of the accommodation by giving written notice to the Operator. Any change in the confirmed order (number of persons, change in the scope of the booked services, limitation or extension, etc.) must be reported no later than 48 hours before the start of the stay. Such changes are possible only if the operational or capacity capabilities of Demänová Resort allow it.
• In the event that the guest changes a confirmed reservation (e.g., changing the date of stay, canceling meals such as breakfast or dinner, or other ordered services), resulting in an overpayment (credit), this overpayment will not be returned (refunded) to the guest's account. The guest may use the credit created in this way exclusively during this specific stay to use additional resort services (e.g., in the restaurant). If the guest does not use up the credit created during their stay, the remaining credit will expire without compensation.

Amount of cancellation fees when changing and canceling a reservation with a 100% deposit.
You can find the cancellation policy applicable to your reservation by date of stay and also in the payment details:
Autumn season 2026: 01.09.- 21.12.2026
Cancellation 7-3 days before the date of the first service » 70% of the deposit paid for the agreed services.
Cancellation 2 or less days before arrival » 100% of the deposit paid for the agreed services.

TOP Season: 25.06.- 31.08.2026; 22.12.2026 – 06.01.2027
Cancellation 30-21 days before the date of the first service » 20% of the deposit paid for the agreed services, but at least €15.
Cancellation 20-13 days before the date of the first service » 50% of the deposit paid for the agreed services.
Cancellation 12-5 days before the date of the first service » 70% of the deposit paid for the agreed services.
Cancellation 4 or less days before arrival » 100% of the deposit paid for the agreed services

2027

Winter season 2027: 07.01. – 06.03.2027
Cancellation 15-8 days before the date of the first service » 50% of the deposit paid for the agreed services, but at least €15.
Cancellation 7-3 days before the date of the first service » 70% of the deposit paid for the agreed services.
Cancellation 2 or less days before arrival » 100% of the deposit paid for the agreed services.

Spring season 2027: 07.03.- 24.03.2027; 30.03.- 30.06.2027
Cancellation 7-3 days before the date of the first service » 70% of the deposit paid for the agreed services.
Cancellation 2 or less days before arrival » 100% of the deposit paid for the agreed services.

Easter 2027: 25.03.- 29.03.2027
Cancellation 30-21 days before the date of the first service » 20% of the deposit paid for the agreed services, but at least €15.
Cancellation 20-13 days before the date of the first service » 50% of the deposit paid for the agreed services.
Cancellation 12-5 days before the date of the first service » 70% of the deposit paid for the agreed services.
Cancellation 4 or less days before arrival » 100% of the deposit paid for the agreed services Amount of cancellation fees when canceling a reservation with a 50% deposit.

TOP Summer Season: 30.06.- 31.08.2027
Cancellation 30-21 days before the date of the first service » 20% of the deposit paid for the agreed services, but at least €15.
Cancellation 20-13 days before the date of the first service » 50% of the deposit paid for the agreed services.
Cancellation 12-5 days before the date of the first service » 70% of the deposit paid for the agreed services.
Cancellation 4 or less days before arrival » 100% of the deposit paid for the agreed services

If a 50% deposit has been paid.
Year-round

Any change to a reservation (rescheduling, cancellation) made 28 days before the start of the stay » 100% of the deposit paid for the agreed-upon services.

• The Client, in accordance with the provisions of Act No. 18/2018 Coll. on the Protection of Personal Data, as amended, declares that he has been informed of the rights and obligations relating to the collection and processing of personal data by the Operator pursuant to this Act.

• The Client grants the Operator consent to the collection, processing and storage of the Client's personal data specified in the application for a reservation of accommodation facilities at the Resort or in the order, for the purpose of ensuring and providing the Client with the ordered services by the Operator and for the fulfillment of the Operator's obligations imposed by law, for the necessary period of time.
• The Client grants the Operator consent to the collection and processing of personal data also for the purposes of the Operator's marketing activities, in particular for participation in the Operator's loyalty and similar programs, for the period during which these activities are carried out.
• By providing personal data, the client gives consent to their storage in the company's database and information system. To ensure the protection of personal data, the Operator has developed security documentation. Only persons instructed in accordance with the law work with personal data.
• All personal data collected during a visit to the Resort's website is processed in accordance with the law.
• The operator declares that it does not sell, trade or in any other way provide the client's personal data to third parties.
• To increase the safety of guests, the resort area is monitored by a camera security system 24/7 in accordance with the above-mentioned Personal Data Protection Act.
• The client's consent can be revoked in writing with or without giving a reason.

• The customer must be at least 15 years old. If they are younger (7-14), they are only allowed to practice when accompanied by a person over 18. At the same time, this person assumes full responsibility for the safety of the minor and is obliged to attend to them continuously and not leave them unattended.
• For small children – up to 7 years old – the fitness center area is dangerous and therefore absolutely unsuitable!! If you bring such a child to the gym, you are obliged to seat him at a table for his safety, but also with respect for other exercisers. The child is under no circumstances allowed to move freely in the gym area and manipulate the gym equipment.
• The fitness center operates according to a set schedule, which must be strictly adhered to; the last entry is 60 minutes before the end of operating hours.
• Upon entering the fitness center, the customer is required to change into clean slippers and only move around with clean soles. There is a designated area at the entrance for changing shoes.
• Entry to the fitness center is only permitted in clean footwear suitable for the activities performed in the gym. The same applies to exercise clothing (it is forbidden to exercise without a shirt or socks - barefoot).
• There is a dedicated changing room with lockable lockers for changing and storing clothes.
• Smoking is prohibited throughout the fitness center, in the locker rooms, hallways, and toilets.
• If a customer arrives in a drunken state (or under the influence of other intoxicants), the staff has the right to refuse to allow such a visitor into the fitness center.
• The exerciser present in the fitness center does not disturb others while exercising, is polite and considerate towards all other exercisers. If this principle is not adhered to, he will be expelled from the fitness center area after a verbal warning without compensation.
• Visitors are responsible for maintaining order throughout the fitness center, for protecting property and for damages caused by violating operating guidelines. They are required to immediately report any damage to the machines and other equipment of the fitness center to the operator. Exercising on such machines and equipment is then prohibited and will be repaired.
• If the customer causes material damage to the property or equipment of the fitness center, financial compensation will be required.
• Any modifications and moving of machinery and large equipment in the fitness center is prohibited.
• Visitors to the fitness center exercise and use equipment at their own risk. Visitors are responsible for any intentional or inappropriate overestimation of their physical abilities. Each visitor has the opportunity to ask the attendant for an explanation of the exercise on a given machine or exercise and for assistance with the exercise.
• Do not place dumbbells, dumbbell shafts, or other metal objects on the leatherette covers of benches and weight machines. It is prohibited to step on the leatherette covers of weight machines.
• Use a towel when exercising. This will protect your health and the leatherette covering of the benches and weight machines from the aggressive effects of sweat. If sweat is on a part other than the towel, the customer is obliged to wipe it off.
• Place dumbbells on a rubber mat to prevent damage to the dumbbells or carpet. Extreme throwing of dumbbells and equipment in the gym is prohibited.
• Always have help with you when performing difficult and dangerous exercises.
• After completing the exercise, return the stance to its original position, leaving the weights on the axles.
• All plates, dumbbell shafts and dumbbells have their place in the gym. Return them to their place after you finish your workout.
• Practitioners are not allowed to enter the area behind the bar and storage areas.
• Visitors use the fitness center premises only for the purposes for which they are intended and comply with all safety, hygiene and fire protection principles in these premises.
• The staff is responsible for maintaining order and cleanliness throughout the fitness center.
• For first aid needs, a first aid kit is available at the resort reception. It is equipped according to applicable regulations and in accordance with the services provided.
• The fitness center operator is responsible for ensuring that the following cleaning and disinfection work is carried out at regular intervals: The leatherette cover on the machines is disinfected with a disinfectant spray and wiped with disposable paper towels, the other machine parts are wiped with a damp cloth. The cardio zone is treated with disposable disinfectant wipes. Other areas of the fitness center and social facilities are wiped with a disinfectant solution with water.
• The operator is responsible for the fitness center's equipment, its operation, and compliance with operating rules.
• In case of violation of these rules, the customer will be prohibited from entering the gym without the right to reclaim the deposited funds.
• This directive enters into force on 27.6.2026.
• In the event of a change in operation or use, an amendment to the internal regulations will be approved.
• The visitor is obliged to familiarize himself with this code of conduct and comply with it in full.

• If any provision of these GTC is or becomes invalid or unenforceable, this shall not affect the legality, validity or enforceability of the remaining provisions of these GTC, except if the importance or other circumstances relating to the invalid provision of these GTC mean that the provision in question cannot be separated from the remaining provisions of these GTC.

• These GTC and legal relationships arising on their basis are governed by the laws of the Slovak Republic.
• These GTC enter into force and effect on 1.11.2020.
• By delivering the reservation, confirming it and subsequently paying the deposit for the services, the client confirms that he is familiar with the general terms and conditions and that he agrees with their content.

• Our company Demänová Village rejects discrimination based on gender, race, religion or sexual orientation. We also reject child, forced or other illegal labor.