GDPR

Dear Customer,

This information on the protection of personal data and privacy applies to you and your personal data, because you are our customer. Our company acts as an operator in the processing of your personal data. We want to explain to you how we will use the personal data we obtain from you or from third parties during the duration of our contractual relationship or after its termination.

With this document we also want to fulfill our obligation to provide information under Art. Regulation (EU) No 13 of the European Parliament and of the Council 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46 / EC (General Data Protection Regulation) and Act no. 18/2018 Coll. of 29 November 2017 on the protection of personal data and on the amendment of certain laws.

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1. Types of personal data

We process the following data:

Personal contact information. For example, your first name, last name, address of residence, address for sending documents, email address, contact telephone number, date of birth.
Work contact information. For example, the address of the business you represent, a business email address, and a phone number.
Contract information. For example, the content of the contract concluded with our company, including all its amendments, the scope of services provided, the type of vehicle, its designation. Payment information.

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2. Purposes and objectives of data processing

We will process your data for the following purposes:

Provision of contract services. We must ensure the registration of our clients in accordance with special regulations. The legal basis is the fulfillment of the legal obligation of the operator.
Loyalty program. Customer records and sending news about the latest offers and services related to membership in our program. The legal basis is the contract concluded between us and the legitimate interest of the operator.
Direct marketing. We deal with how to improve the development of our services by creating tailor-made offers. The legal basis is the legitimate interest of the operator.

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3. Who has access to your data

The Operator may share your information with third parties in the following circumstances: We may share your personal information with other third parties acting on our behalf, such as a service provider. In such cases, these third parties may use your personal information only for the purposes described above and only in accordance with our instructions. We have contractually obligated them to follow the safety instructions provided by law. Our employees will have access to personal data. Only those who need it in the course of their work for the above purposes have access, and only if the employee is bound by a duty of confidentiality.

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4. Location of your personal data

Your personal data will be located exclusively within the European Union and the European Economic Area. We protect your data in our systems as much as possible.

5. Retention of personal data

We store your personal data for a limited time and this data will be deleted when it is no longer needed for processing purposes. In most cases, this means that we will retain your information for the duration of your relationship with us. If possible, we will delete the data during your relationship with us, as soon as it is no longer needed. In any case, we will delete your personal records no later than the expiration of the legal deadlines after the termination of the contractual relationship, unless the legislation requires their retention. We may process your personal data for a longer period after the termination of the relationship in the event of a continuing legal dispute or if you have given us permission to store your personal data for a long time.

6. Legal basis for the processing of your data

In most cases, we process your personal data on the basis that the processing is necessary for the purposes of the legitimate interest we pursue, on a contractual basis or with the consent of you as the data subject. You can revoke your consent at any time with a verifiable notice on our website. In many cases, we will also have to process your personal data on the basis of a legal obligation in accordance with a special regulation. In the case of consent processing, you always have the option to withdraw your consent.

7. Rights of the persons concerned

It is important that you understand that this is your personal data that we process and that we want you to be aware of it. Although we do not need your permission to process your personal data, as required by law or the laws associated with our contract, you have many rights in relation to the processing of your personal data. The text above will answer most of your questions.

Right of access

You may request information about how we process your personal information, including:

Why we process your personal information
What categories of personal information we process
Who we share your personal information with
How long we keep your personal data or what are the criteria for determining this period
What are your rights
Where we collect your personal information from (if we haven’t obtained it from you)
If processing involves automated decision making (called profiling)
If your personal data has been transferred to a country outside the EEA, we will ensure the protection of your personal data.

All of the above information is available in this document.

You can also request a copy of the personal information we process about you. However, additional copies will be charged.

Right to correct
It is important that we have the right information about you and we ask you to notify us if any of your personal information is incorrect, e.g. if you have changed your name or if you have moved.

Right to delete
If we process your personal data illegally, for example if we process your personal data for longer than necessary or unreasonably, you can ask us to delete this data.

Right to Restrict
From the moment you request the correction of your personal data or if you objected to the processing and until we can investigate or confirm the problem

accuracy of your personal data (or change it according to your instructions), you are entitled to limited processing. This means that we (with the exception of the storage of personal data) may only process your personal data in accordance with your consent, if this is necessary in connection with legal claims, the protection of someone else’s rights, or if there is a significant public interest in processing. You can also request that we restrict the processing of your personal data if the processing is illegal, but you do not want us to delete the personal data.

Right to object
If you believe that we do not have the right to process your personal data, you may object to our processing. In such cases, we may proceed with processing only if we can demonstrate compelling legitimate reasons that outweigh your interests, rights and freedoms. However, we may always process your personal data if necessary to determine, assert or defend legal claims.

Right to transfer data
You may request that your personal data that you provide to us for processing under consent or for the performance of a contract be provided in a structured, commonly used and machine-readable format. You also have the right to request the transfer of this information to another data controller.

Withdrawal of consent
You have the right to withdraw your consent and we will subsequently cease our processing activities for this legal reason.

We will also inform other parties to your request (s) to whom we may have provided your personal information.

In case of doubt, you have the right to file a motion to initiate proceedings pursuant to Section 100 of the Personal Data Protection Act with the relevant supervisory authority, for example via www.dataprotection.gov.sk.

How can I complain about the use of my data or how can I exercise my rights?
If you want to file a complaint about how we process your personal data, even in relation to the above rights, you can contact us at the email address info@demanovarezort.sk and your suggestions and requests will be reviewed.

If you are not satisfied with our response, or if you believe that we are processing your data unfairly or illegally, you may complain to the relevant supervisory authority, which is the Office for Personal Data Protection (ÚOOÚ). You can find more information about the ÚOOÚ and their complaint procedure here: www.dataprotection.gov.sk.

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8. Contact details

If you have any further questions regarding the processing of your personal data, you can contact us via our correspondence address listed on our website www.demanovarezort.sk or by e-mail at info@demanovarezort.sk

Visitor reviews
4.31289 reviews

Gergely Tamás

One of the best aparthotel what i have visited ever, absolutely worth it. It is a child safe and family friendly place with a lot of activities. We have visited this place on summer. The children can play football, basketball, pingpong, roller and so on.. The pool could be bigger, it was little bit crowded on the hottest days. The food was perfect with a large selection. There are a lot of good sight location around the hotel. I recommend this place.

Dybson

Great resort, many attractions, perfect place to relax, I recommend it!

Chris Dedman

A Must stay! Beautiful resort for young families and kids. Lovely location from Poprad airport. Beautiful scenery and easy to get to the resort. On arriving Emilia (English speaking) was so helpful and friendly throughout our stay. Went above and beyond to help with everything. Lovely rooms and views but one to mention if have very young children best to ask for a unit lower down as a small trek if have no car. The slope at the resort is great for kids learning to ski and has a greta tubing slope and sledging. Plus plenty of other activities summer rand winter including play parks. Also only 15 mins away is transalandia swimming complex which is epic for kids and adults with outdoor pools heated in the winter. 40c. Also the wellbeing center at the resort is amazing for kids over 3 as is a perfect place after skiing. Two great restaurants on the resort and jasna for higher mountain skiing is only 15 mins on a free shuttle bus. Overall a perfect place to stay amd highly recommend. Staff were helpful and assisted and helped. Will be returning for Christmas next year but with friends and to stay in the larger cottages. A must to visit. Thank you Demanova resort x

Rafal P

Great for Winter weekend with kids

Irena Muraškovaitė

The overall resort experience wasn't too bad, but it falls short of a 5-star rating due to poor reception and some safety concerns, especially with the sky tires causing tears among kids. The surface lifts were not consistently reliable, resulting in falls. The complimentary 3-hour daily skiing pass for the local mountain was convenient for beginners. The inclusive breakfast offered a variety of choices for both adults and children from 7 am to 10 am. In our rented villa, we faced heating issues with the floor heating not working for a few days, but the fireplace helped. After a maintenance check, the heating had erratic control, fluctuating between 25 and 29.9 degrees. There was also a night when the jacuzzi didn't work, disappointing the kids. Upon arrival, treats and alcohol with a price list were provided, and the mini-bar was chargeable.They had a local food shop with a very limited and overpriced selection. The nearest supermarket, which was 900 meters away.

Norbert Hreskó

We went there with my girlfriend for our first ever ski trip, and it was amazing. It was very convenient that our room was 50 meters away from the slope, and where our first ski class was. The room was very nice and clean, and we had an amazing view. We had some issues calling a Taxi back to the train station, and the people at the reception were very helpful and helped us call a taxi. Definitely will go back sometime in the future.

Margit Hupkova

Food was great (we had half board, the breakfast choice was amazing, I especially appreciated fresh vegetables and fruit, the Indian cousine for dinner adapted to the European non-spicy tongues was a lovely surprise, even our 2,5 years old daughter loved it). Staff very friendly and helpful, we liked that they often approached us offering various types of fun activities for both, adults and kids. I took one star off for various reasons - first, I really did not appreciate having to walk all the way to R building couple of times per day with a pram and a 2,5 year old child. We could have used the car but it just seemed annoying having to staff the kids into a car for a 2minutes drive. So not good one way, not good the other way. I would have appreciated being able to choose a building at the time of booking. Next time we will be wiser. Secondly, I did not enjoy the constant reconstruction on the site, not too overbearing but yes, a bit annoying as we were near to it. Thirdly, it is in the middle of the nature, I would have loved to have nets on the windows to keep flies and spiders out of the apartment. In the fourth place, I was surprised that the fun zone which was included in the price of the stay had an activity (it is true that I saw only one, a trampoline) which had to be paid on top of the cost of the fun zone and not cheap (I think it was 5eur for 5mins of jumping). Luckily, our kids are too young for that but I can see that it can be difficult for parents to resist their kids pleas. In the fifth place, there is no lift to the first floor of the Indian restaurant, so you need to carry the pram by stairs or leave it downstairs, which, with a very young kids like ours (6 months) wasn't an option. Building a kids rezort you would think they thought about it. And finally, when it is raining (which it was all day), there is not much you can do. Most activities are outdoors. There is only a very small kids zone in a restaurant, really small, few activities and the spa. That's it.