Book stay

General terms and conditions

Operator of the Resort Demänová Resort:

ID: 46969462

IBAN: SK5375000000004026757085

Company registered in the Commercial Register of the District Court of Žilina, section: S.r.o., file no. 58482/L (hereinafter referred to as the “Operator”)

View full paragraphShow less from paragraph

1. Introductory provisions

  • The provision of accommodation, catering and other services to Clients and accommodation of Clients in the Demänová Resort is governed by generally binding legal regulations valid in the Slovak Republic and these General Terms and Conditions (hereinafter “GTC”), which also cover accommodation regulations. The Client accepts the GTC as a contractual condition for accommodation in the Demänová Resort as well as the use of services provided by the Operator and is obliged to comply with their provisions.

 

View full paragraphShow less from paragraph

2. General Terms and Conditions

  • These GTC apply to contracts for accommodation of persons in the Demänová Resort, contracts for the lease of accommodation facilities and other facilities in the Demänová Resort for shares and for the implementation of rental shares, as well as all other services provided to Clients by the Operator. Any other business and contractual conditions apply to the relationship between the Operator and the Client only if they are agreed in writing in advance between the parties.
View full paragraphShow less from paragraph

3. Conditions for providing accommodation services to Clients

  • The Operator can only accommodate the client in the Resort, who is duly checked in for the accommodation. The Client checks in at the Resort reception immediately upon arrival. To check in, the Client is obliged to present to the responsible receptionist his/her identity card – ID card, passport or other valid identity document in accordance with Act No. 253/1998 Coll. on Reporting the Residence of Slovak Citizens in the Register of Residents of the Slovak Republic, as amended, and in accordance with Act no. 18/2018 Coll. on the Protection of Personal Data, as amended.
View full paragraphShow less from paragraph

4. Payment for services provided

  • The price list of services provided by the Operator is available for inspection at the reception of the Resort and on the Operator’s website.
  • The price of a recreational stay in the Demänová Resort includes: the price of accommodation, the price for parking, wi-fi connection and a CCTV-guarded area.
  • The price of a holiday stay in the Demänová Resort does not include: accommodation tax/local spa fee – paid at the reception upon arrival 1 €/night/adult and child over 12 years.
View full paragraphShow less from paragraph

5. Responsibility of the Client and the Operator

  • The Operator is not liable for damage to items brought in and set aside by Clients in the premises and grounds of the Resort. The Operator is not responsible for jewellery, money and other valuables.
  • The Operator is not responsible for the Client’s forgotten and lost things in the premises and grounds of the Resort. The found items are sent to the Client by post on the basis of a written request from the Client, who pays all costs associated with it. The items found are stored at the reception for the period of one month.
View full paragraphShow less from paragraph

6. Withdrawal, change or cancellation of the order and cancellation

  • The Client has the right to withdraw from the contract at any time before the start of accommodation by written notice to the Operator. Every change of the confirmed order (number of persons, change of the scope of booked services, restriction or extension, etc.) must be reported no later than 48 hours before the start of the stay. Such changes are possible only if the operational or capacity possibilities of Demänova Resort allow it.
  • Cancellation fees when cancelling a reservation. The cancellation fees mentioned in point b) apply to reservations received from 26.01.2022.
View full paragraphShow less from paragraph

7. Privacy

  • In accordance with the provisions of Act no. 18/2018 Coll. on the protection of personal data, as amended, the Client declares that he has been acquainted with the rights and obligations relating to the collection and processing of personal data by the Operator under this Act.
View full paragraphShow less from paragraph

8. Final provisions

  • If any provision of these GTC is or becomes invalid or unenforceable, it will not affect the legality, validity or enforceability of the remaining provisions of these GTC, unless the importance or other circumstances relating to the invalid provision of these GTC mean that the provision cannot be separated from remaining provisions of these GTC.
View full paragraphShow less from paragraph