General terms and conditions

• The GTC are published at the reception of the Demänová Resort and on the website of the Resort.
• The Operator reserves the right to unilaterally change the provisions of the GTC, while the change of the GTC is effective from the date of their publication on the website and at the reception of the Resort.

• The accommodation contract between the Operator and the Client is created by a written confirmation of the Client’s oral or written request for reservation of accommodation in the Demänová Resort. The accommodation contract is concluded for a definite period.
• The contracting parties are the Operator and the Client. When ordering accommodation or other services by a third party, this person is responsible together with the client as a joint debtor for all obligations arising from the contract towards the Operator.
• Any sublease or further rental of rooms or equipment of the Demänová Resort, as well as their use for purposes other than accommodation or for other purposes than contractually agreed, require the prior written consent of the Operator.

• According to the Act No. 404/2011 Coll. on Residence of Foreigners, every Client who is not a citizen of the Slovak Republic is obliged to fill in and hand over to the relevant receptionist an official form on the report of residence for the Aliens Police, submitted to the Client upon arrival.
• The Client is obliged to state all required data truthfully, completely and accurately.
• The reservation can be made in one’s own name or for the benefit of a third party, check-in and handing over of room keys is possible only in the presence of the person in whose name the reservation is registered.
• In exceptional cases, the Operator may offer the Client accommodation other than that agreed, as long as it does not differ significantly from the accommodation agreed in the confirmed order.
• Unless otherwise agreed with the Client, the Client can check in for booked accommodation in the Resort from 3 PM for apartments and from 4 PM for Deluxe cottages with sauna on the agreed day of arrival of the Client. The Client has no legal right to earlier use of the booked accommodation in the Resort.
• In the event of deficiencies in the accommodation or additional services provided, the consumer will exercise the right to make a complaint without undue delay. After the expiration of the warranty period, the right to make a complaint expires.

(When making a complaint, the consumer shall provide proof of payment for the services whose errors he is complaining about)

• The Client must leave and hand over the accommodation used on the agreed day of departure to the Operator no later than 10 AM.
• The accommodation is considered left by the Client and handed over to the Operator after the client has taken out all his belongings, handed over the keys to the accommodation to the responsible employee of the Resort reception and notifies him of the check-out from the accommodation. The Operator reserves the right to check the room inventory, payment and possible consumption of the Client no later than one hour after the release and handover of the room to the Client. Price list of damages and inventory is available at the reception. In case of loss of the entrance card/accommodation keys, a loss fee of € 5.00/piece will be charged!
• The Operator may rent the reserved type of accommodation to which the Client did not move in until 22:00 at the latest on the agreed day of the Client’s arrival to a third party. This does not apply if a later arrival of the Client has been explicitly agreed between the Operator and the Client. In the case of a pre-arranged arrival after 22:00, the Operator has the right to charge the Client a late arrival fee of € 20.
• If the Client requests the Operator to extend the agreed period of accommodation, the Operator may also offer him a different type of accommodation than the one in which the Client was originally accommodated and at a different price. The client is not entitled to accommodation in the type of accommodation in which he was originally accommodated or to another type of accommodation in the Resort, if for capacity or operational reasons of the Resort it is not possible to provide the client with accommodation.
• The Client is entitled to use the services of the Resort only if he agrees with the GTC. The Client is advised, in his own interest, to get acquainted with these GTC before making a reservation. When using the services of the Resort repeatedly, the Client is always obliged to get acquainted with the current wording of the GTC. By confirming the reservation, the Client confirms that he has read the General Terms and Conditions and their annexes, agrees with them and undertakes to comply with them.

• Prices for additional services are available at reception.
• In the case of a binding reservation for the stay, the Operator is entitled to request from the Client an advance payment in the amount of 100% of the total amount with payment within 24 hours of confirmation of the reservation. However, no later than 48 hours before the start of the stay, the payment must be credited to the Operator’s account.
• Operators accept both cash and non-cash payments (by bank transfer or payments via the terminal).
• Account number: SK53 7500 0000 0040 2675 7085.
• The Client is obliged to pay the agreed contractual prices according to the price list for the accommodation and other services used by him.
• If the Client shortens his agreed stay in the Resort, the Operator has the right to charge the Client the full amount of the agreed price for the entire length of the agreed stay in the Resort.
• In the event that after the payment of the deposit the stay is cancelled by the Operator, the Operator will return the already paid deposit in accordance with the cancellation conditions, see Article 6 of these GTC.
• A refundable security deposit of € 100 (cash only) per accommodation unit is payable in advance. After checking the accommodation facility, if there is no damage to the belongings and if the accommodation is left in the condition specified in point t. of section 5 of the General Terms and Conditions, the deposit will be refunded to the client at the end of the stay.
• In the event that the Operator does not receive payment for the stay within the due date or a written statement on the change of the due date, he will cancel the reservation of the stay.

• The Operator is not liable for any accidents during the stay. In case of illness or injury of the Client, the Operator will ensure the provision of the necessary medical assistance or transport to the hospital.
• It is the Client’s duty to always behave in such a way that his actions do not endanger his health or health of other guests.
• The Client is responsible for damages caused by him in full and is obliged to pay the full amount of the damaged item immediately.
• In case of gross violation of accommodation conditions, including the vulgarity, violence, inappropriate behaviour, the Client may be asked to leave the premises immediately without the right to return the already paid stay.
• The Client may not move the Operator’s equipment or make any modifications or interventions in the Operator’s equipment in the accommodation facility, on the premises of the Resort and in the entire premises without the consent of the Operator.
• The Client may not use his own electrical appliances in the accommodation facility, in the other premises of the Operator or in the premises of the Resort without the consent of the Operator.
• For security reasons, the Client is not entitled to leave children under the age of 10 without the supervision of an adult in the accommodation facility or in other areas and areas of the Resort. The parent/responsible person is responsible for safety and damage caused by children in the accommodation facility or in other areas and areas of the Resort.
• The Client is not entitled to bring weapons and ammunition into the premises of the Resort or accommodation facilities.
• In the period from 11 PM to 6 AM, the Client must strictly observe the silent hours in the whole area and in the accommodation facility.
• Accommodation of animals (dog, cat, rabbit and other animals in a cage) :
  Animals under 20 kg are charged € 20 per night. Larger/heavier animals than 20 kg must be pre-approved by the resort via email communication. In case of approval, such animal will be charged 40 € per night.

Arrival with a pet must be announced in advance. The pet must have a valid vaccination card on arrival and must be flea-free.

The animal can move around the area only on a lead and with a muzzle. Pets are not allowed in the restaurant, in the Fun Center and on the playgrounds. If the animal contaminates the Resort area with faeces, the animal owner/responsible person is obliged to remove the faeces immediately.

The animal owner/responsible person is responsible for the damage and pollution caused by the animal as well as for the animal itself. Cleaning pets in the apartment is not allowed.

1. Smoking and use of any narcotics and psychotropic substances are strictly forbidden in the accommodation and social facilities of the Resort. The Operator is entitled to charge the amount of EUR 100 for violation of this prohibition. Smoking is only allowed in designated areas.
2. If the Client is provided with a parking space by the Operator for parking the Client’s motor vehicle on the premises of the Resort, the Operator is not responsible for the loss or any damage to the Client’s motor vehicle and items contained in this motor vehicle.

Parking in the area is possible only in reserved places!

• Visits of accommodated guests are registered in the Guestbook at the reception. Visits must be reported immediately upon arrival at reception. Visitors are required to leave the Resort by 22:00. In case of non-compliance with this regulation, the visitor or accommodated person will be charged the amount per night according to the relevant price list.
• According to Act no. 219/1996 Coll., staff are prohibited from selling and serving alcoholic beverages to persons under the age of 18 and persons who are clearly affected by alcohol.
• It is forbidden to start a fire, hearths, to grill or manipulate the fire in any way in the whole area of ​​the Resort.
• Client complaints and any suggestions for improving the Operator’s activities are received in writing by the responsible receptionist.
• Upon arrival at the accommodation, the Client is obliged to check the condition of the accommodation unit and inventory according to the list of inventory located in the accommodation unit. Any damage or irregularities must be reported immediately to the reception.
• When leaving the room, the Client is obliged to close the water taps, turn off the electric lighting and other appliances (radio, TV, etc.) in the room and adjacent areas, and close the door.
• Accommodation must be handed over in the condition in which it was taken over = without damage to structures and equipment, in accordance with the inventory and equipment of the room, in the same place and in the same number as on arrival. Kitchen utensils must be washed, dried and stored in a suitable place. In case of non-compliance with these conditions, the Operator reserves the right to an additional fee for services in addition to the agreed fees. Additional service – washing and storing kitchen utensils, or moving furniture to its original location is charged a one-time fee of 20 €. In case of any damage to the inventory / accommodation, the client is obliged to report this situation to the reception before checking out of the accommodation.
• The Client is not allowed to take in the room sports equipment and items for which a place is reserved for storage.
• If the guest causes damage to the Resort, the Resort is entitled to financial compensation on the spot. The amount will be specified on the basis of a price list freely available at the reception or on the basis of the purchase price. In the event that the Resort and the guest do not agree immediately and voluntarily on the spot, the Operator has the right to call a police patrol to resolve the issue.
• In the event of a breach of the obligations and prohibitions set out in this article of the General Terms and Conditions/Accommodation Regulations, the Operator is entitled to demand from the Client payment of a contractual penalty of € 100 for each individual breach of obligations.