GDPR

Dear client, customer, business partner.

This privacy and data protection notice applies to you and your personal data because you are our client, customer or business partner. Our company acts as a controller in the processing of your personal data.
We would like to explain how we will use the personal data we collect from you or from third parties during the duration of our contractual relationship or after its termination.

With this document, we also wish to fulfil our obligation to provide information pursuant to Article 13 of Regulation (EU) No 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) and Act No 18/2018 Coll. of 29 November 2017 on the protection of personal data and on amending and supplementing certain acts

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The controller has concluded a contract with joint controllers within the meaning of Section 33 of the Personal Data Protection Act and Article 26 of the GDPR Regulation containing the elements defined by the Personal Data Protection Act and the GDPR Regulation.

The joint controllers have also designated a point of contact where the data subject may exercise his or her rights.

Either at the electronic address of the DPO (Data Protection Supervisor) gdpr@demanovarezort.sk or in writing to any of the controllers.

Note: A data subject is a person whose personal data is processed by the joint controllers.

Contacts and ways of communicating with the person with whom you can communicate about personal data protection :

in writing at the controller’s address
electronically at: gdpr@demanovarezort.sk
in person at reception

Who are you?

Data subject: any natural person to whom the personal data relates. For the purposes of this document, in particular a person entering into a contractual relationship with the controller, a contact and/or authorised person acting on behalf of the contracting party entering into a contract with the controller, a person using the services provided by the controller, a person moving in the monitored area, etc. (hereinafter referred to as the “data subject“). If the data of the data subject is provided to the controller by another person (or e.g. a contractual party), the provider of the data subject’s personal data is only entitled to do so if it has a legitimate legal basis for the provision under the relevant provisions of the GDPR or the Data Protection Act and is obliged to be able to demonstrate this on the basis of a request from the controller.

Why the controller processes your personal data, what

Types of personal data and what they are

We process the following data:

1. For the purposes of entering into a contractual relationship between the data subject and the controller

in particular in the scope of contact data, identification data, payment data and other specific data necessary for the performance of the contract.
The processing is carried out in accordance with Article 6(1)(b) of the GDPR and is necessary for the performance of a contract to which the data subject is a party or to carry out pre-contractual measures, including the submission of offers and quotations, at the request of the data subject. The provision of personal data by the data subject is a contractual requirement. Failure to provide the requested personal data will prevent the conclusion of a contractual relationship with the data subject.

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2. For the purposes of communication in connection with the conclusion of contractual-obligatory relations between a contractual party who is not a data subject and the controller

in particular to the extent of identification data and contact data and other specific data necessary for the performance of the contract.
The processing is carried out in accordance with Article 6(1)(f) of the GDPR (e.g. communication with the contact, authorised and authorised persons of the contracting party or persons authorised by the contracting party for the purposes of establishing pre-contractual relations, including the submission of offers and quotations, the performance of the subject matter of the contract or obligation, the recovery of a claim incurred, etc.).

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3. For the purposes of keeping records and notifying the residence of the inhabitants of the Slovak Republic and processing reports and notifications.

The processing is carried out in accordance with Article 6(1)(c) of the GDPR and is necessary for the fulfilment of the legal obligation of the controller under Act No. 500/2004 Coll., the full text of Act No. 253/1998 Coll. on the reporting of the residence of citizens of the Slovak Republic and the register of residents of the Slovak Republic. The data subject is obliged to provide personal data. Failure to provide personal data will make it impossible to provide accommodation to the data subject.

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4. For the purpose of keeping records and notifying the stay of foreigners and issuing related certificates, reports and notifications.

The processing is carried out in accordance with Article 6(1)(c) of the GDPR and is necessary for the fulfilment of the legal obligation of the controller pursuant to Act No. 404/2011 Coll. on the residence of foreigners. The data subject is obliged to provide personal data. Failure to provide personal data will make it impossible to provide the data subject with accommodation.

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5. For the purposes of collecting accommodation taxes

in accordance with the General Binding Regulation of the City, which was issued in accordance with Act No. 582/2004 Coll. on Local Taxes and Local Fees for Municipal Waste and Small Construction Waste, as amended. The scope of the processed data is set out in § 7 of the aforementioned general binding regulation of the city.
The processing is carried out in accordance with Article 6(1)(c) of the GDPR and is necessary for the fulfilment of a legal obligation of the controller and/or the data subject (in particular for the purpose of fulfilling the obligations arising for the controller from the cited Article 6(1)(c) of the GDPR). general binding regulation, the registration of the residents in the form of an annex to the residents’ register and to prove the correctness of the collection of the accommodation tax). Failure to provide personal data will make it impossible to calculate the tax and collect the tax from the data subject, which will result in the data subject having to notify the municipality in person of the obligation to pay the tax.

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6. For the purposes of ensuring the exercise of the rights of data subjects in accordance with the GDPR and keeping appropriate records

The processing is carried out in accordance with Article 6(1)(f) of the GDPR and is necessary to protect the legitimate interests of the controller and the data subject arising from the provisions of the GDPR. The data subject is obliged to provide personal data, in particular to the extent of the identification data necessary for his or her precise identification in the controller’s systems and contact details for the purpose of informing him or her about the processing of his or her request (if the data subject requests a statement). Failure to provide personal data will prevent the processing of the data subject’s request. A list of the data subject’s rights under the GDPR is set out at the end of this information.

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7. For the purposes of recovering damages and claims, handling complaints, storing documentation and records and on the basis of other legitimate interests of the controller.

The processing is carried out in accordance with Article 6(1)(f) of the GDPR and is necessary to protect the legitimate interests of the controller consisting in the ability to defend the controller’s legitimate interests.

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8. Monitoring of premises for the purpose of asset protection

The purpose of the processing of personal data arising from the use of CCTV is the monitoring of premises for the purpose of protecting property, health and detecting crime through CCTV.
Legal basis for monitoring:
Article 6(1)(f) of the Regulation, Legitimate interest of the Controller

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9. Processing of accounting documents

The processing is necessary for compliance with the legal obligation of the controller under Article 6(1)(c) of the Regulation. Subsequently, personal data are stored in accordance with Act No 395/2002 Coll. on archives and registers.

10. Marketing purposes, Newsletter

Personal data will only be processed for the purpose of sending newsletter messages to the e-mail address you have provided. Personal data is processed within the meaning of Article 6(1)(f) of the Regulation. Your e-mail address will be processed until you unsubscribe. You can unsubscribe by clicking on the “unsubscribe” link provided in each newsletter message you receive from us. After unsubscribing, you will no longer receive any newsletter messages. Scope of personal data processed: email address.

11. Website user identification, cookies.

If we are able to identify the person of a visitor to the web environment when recording, this will constitute processing of personal data. We must have a legal basis for such processing. One legal basis may be the consent of you as the data subject and the other, particularly in the case of activity tracking and evaluation, will be the legitimate interest of the controller, i.e. us, to offer you the best possible specific service settings or support for your activities in a contractual relationship with our company, including direct advertising.

Who has access to your data
The controller may share your data with third parties in the following circumstances:
We may share your personal data with other third parties acting on our behalf, such as a service provider. In such cases, these third parties may only use your personal data for the purposes described above and only in accordance with our instructions. We have contractually obligated them to comply with the security guidelines governing them in law.
Personal data will be accessed by our employees. Access is only granted to those who need it in the course of their work for the purposes described above, and only if the employee is bound by a duty of confidentiality.
If required by law or court order, we may share your personal information with, for example, our suppliers or clients, tax authorities, social security offices, law enforcement or other governmental authorities.

Location of your personal information
Your personal information will be located solely within our technical facilities, with certain business partners within the European Union and the European Economic Area.

Retention of personal data
We store your personal data for a limited period of time and these data will be deleted when they are no longer needed for the purposes of processing. In any case, we will delete your personal records at the latest by the expiry of the statutory periods after the end of the contractual relationship, unless the legislation requires their retention.
We may process your personal data for a longer period after the end of the relationship in the event of an ongoing legal dispute or if you have granted us permission to store your personal data for a long time.

RIGHTS OF THE DATA SUBJECTS
It is important that you understand that it is your personal data that we are processing and that we want you to understand this. Although we do not need your permission to process your personal data because we are required to do so by law or by laws related to our contract, you have many rights in relation to the processing of your personal data. The text above will answer most of your questions.

Your rights under the Regulation and the Personal Data Protection Act
Right of access
You have the right to be provided with a copy of the personal data we hold about you, as well as information about how we use your personal data. In most cases, your personal data will be provided to you in written form, unless you request another way of providing it. If you have requested this information by electronic means, it will be provided to you electronically, if technically possible.

Right to rectification
We take reasonable steps to ensure the accuracy, completeness and timeliness of the information we hold about you. If you believe that the data we hold about you is inaccurate, incomplete or out of date, please do not hesitate to ask us to correct, update or supplement this information.

Right to erasure
You have the right to ask us to erase your personal data, for example where the personal data we have collected about you is no longer necessary for the purposes for which it was processed. However, your right must be assessed in the light of all relevant circumstances. For example, we may have certain legal and regulatory obligations which mean that we will not be able to comply with your request.

Right to restriction of processing
In certain circumstances, you are entitled to ask us to stop using your personal data. This includes cases where you believe that the personal data we hold about you may be inaccurate or where you believe that we no longer need to use your personal data.

Consent
In exceptional cases, we may process your personal data on the basis of consent. You will be specifically informed in advance of such processing. Where we process your personal data on the basis of your consent, you have the right to withdraw this consent at any time. You may withdraw your consent electronically, at the address of the establishment, in writing, by means of a notice of withdrawal of consent or in person. Withdrawal of consent does not affect the lawfulness of the processing of personal data we have processed about you based on it.

Right to data portability
Under certain circumstances, you have the right to request that we transfer the personal data you have provided to us to another third party of your choice. However, the right to portability only applies to personal data that we have obtained from you based on consent or on a contract to which you are a party.

Right to object
You have the right to object to data processing that is based on our legitimate interests. If we do not have a compelling legitimate reason for the processing and you object, we will no longer process your personal data.

Right to lodge a complaint
If you believe that we are processing your personal data unfairly or unlawfully, you may lodge a complaint with the supervisory authority, which is the Office for Personal Data Protection of the Slovak Republic, https://dataprotection.gov.sk, Hraničná 12, 820 07 Bratislava 27; tel. number: +421 /2/ 3231 3214; E-mail: statny.dozor@pdp.gov.sk.

How can I complain about the use of my data or how do I exercise my rights?
If you wish to lodge a complaint about how we process your personal data, including in relation to the rights listed above, you can contact us at the e-mail address gdpr@demanovarezort.sk and your suggestions and requests will be reviewed.

Contact details
If you have any further questions regarding the processing of your personal data, you can contact us via our correspondence address listed on our website or by email at gdpr@demanovarezort.sk

The security of your personal data is very important to us and we protect it by all available means, we have developed security measures that are regularly updated. They define the scope and method of security measures necessary to eliminate and minimize threats and risks affecting the information system in order to ensure: availability, integrity and reliability of management systems using the most modern information technologies, protect personal data from loss, damage, theft, modification, destruction
and maintain their confidentiality, identify potential problems and and prevent them.

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Visitor reviews
4,31525 reviews

Marcin Piwowarski

Demänová Rezort is an amazing place to stay, offering a perfect blend of comfort, nature, and top-notch service. The rooms are modern, spacious, and beautifully designed, providing everything needed for a relaxing stay. The attention to detail in the interiors makes the experience even more enjoyable. The service is excellent, with friendly and professional staff always ready to help. They ensure that every guest feels welcome and taken care of, making the stay smooth and stress-free. The location is unbeatable, surrounded by stunning nature and offering easy access to both hiking trails and ski slopes. Whether you’re visiting in the winter for skiing or in the summer for outdoor adventures, this resort is a fantastic base for exploring the area. If you're looking for a stylish, well-equipped, and perfectly located resort in the heart of the mountains, Demänová Rezort is the place to be. Highly recommended!

Juraj Neština

One of the best places we visited with our kids. I would definitelly return again.

Zuzana Nedelska

Great wellness. Haven’t been to rooms or other parts

Mateusz Kozioł

I'm from Poland and in my opinion the center is worth recommending, beautiful surroundings, and a very nice community, the animators do their best to make sure no one gets bored, my younger sister is also happy. I also met a lot of new people whom I hope to meet again someday

Daniel Julius Markus

Excellent family friendly fun. Best for 12 and under. Lots to see and do.

Gergely Tamás

One of the best aparthotel what i have visited ever, absolutely worth it. It is a child safe and family friendly place with a lot of activities. We have visited this place on summer. The children can play football, basketball, pingpong, roller and so on.. The pool could be bigger, it was little bit crowded on the hottest days. The food was perfect with a large selection. There are a lot of good sight location around the hotel. I recommend this place.

Margit Hupkova

Food was great (we had half board, the breakfast choice was amazing, I especially appreciated fresh vegetables and fruit, the Indian cousine for dinner adapted to the European non-spicy tongues was a lovely surprise, even our 2,5 years old daughter loved it). Staff very friendly and helpful, we liked that they often approached us offering various types of fun activities for both, adults and kids. I took one star off for various reasons - first, I really did not appreciate having to walk all the way to R building couple of times per day with a pram and a 2,5 year old child. We could have used the car but it just seemed annoying having to staff the kids into a car for a 2minutes drive. So not good one way, not good the other way. I would have appreciated being able to choose a building at the time of booking. Next time we will be wiser. Secondly, I did not enjoy the constant reconstruction on the site, not too overbearing but yes, a bit annoying as we were near to it. Thirdly, it is in the middle of the nature, I would have loved to have nets on the windows to keep flies and spiders out of the apartment. In the fourth place, I was surprised that the fun zone which was included in the price of the stay had an activity (it is true that I saw only one, a trampoline) which had to be paid on top of the cost of the fun zone and not cheap (I think it was 5eur for 5mins of jumping). Luckily, our kids are too young for that but I can see that it can be difficult for parents to resist their kids pleas. In the fifth place, there is no lift to the first floor of the Indian restaurant, so you need to carry the pram by stairs or leave it downstairs, which, with a very young kids like ours (6 months) wasn't an option. Building a kids rezort you would think they thought about it. And finally, when it is raining (which it was all day), there is not much you can do. Most activities are outdoors. There is only a very small kids zone in a restaurant, really small, few activities and the spa. That's it.

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