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Book stay

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General terms and conditions

Operator of the Resort Demänová Resort:

ID: 46969462

IBAN: SK5375000000004026757085

Company registered in the Commercial Register of the District Court of Žilina, section: S.r.o., file no. 58482/L (hereinafter referred to as the “Operator”)

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1. Introductory provisions

The provision of accommodation, catering and other services to Clients and accommodation of Clients in the Demänová Resort is governed by generally binding legal regulations valid in the Slovak Republic and these General Terms and Conditions (hereinafter “GTC”), which also cover accommodation regulations. The Client accepts the GTC as a contractual condition for accommodation in the Demänová Resort as well as the use of services provided by the Operator and is obliged to comply with their provisions.

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2. General Terms and Conditions

These GTC apply to contracts for accommodation of persons in the Demänová Resort, contracts for the lease of accommodation facilities and other facilities in the Demänová Resort for shares and for the implementation of rental shares, as well as all other services provided to Clients by the Operator. Any other business and contractual conditions apply to the relationship between the Operator and the Client only if they are agreed in writing in advance between the parties.

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3. Conditions for providing accommodation services to Clients

The Operator can only accommodate the client in the Resort, who is duly checked in for the accommodation. The Client checks in at the Resort reception immediately upon arrival. To check in, the Client is obliged to present to the responsible receptionist his/her identity card – ID card, passport or other valid identity document in accordance with Act No. 253/1998 Coll. on Reporting the Residence of Slovak Citizens in the Register of Residents of the Slovak Republic, as amended, and in accordance with Act no. 18/2018 Coll. on the Protection of Personal Data, as amended.

According to the Act No. 404/2011 Coll. on Residence of Foreigners, every Client who is not a citizen of the Slovak Republic is obliged to fill in and hand over to the relevant receptionist an official form on the report of residence for the Aliens Police, submitted to the Client upon arrival.
The Client is obliged to state all required data truthfully, completely and accurately.
The reservation can be made in one’s own name or for the benefit of a third party, check-in and handing over of room keys is possible only in the presence of the person in whose name the reservation is registered.
In exceptional cases, the Operator may offer the Client accommodation other than that agreed, as long as it does not differ significantly from the accommodation agreed in the confirmed order.
Unless otherwise agreed with the Client, the Client can check in for booked accommodation in the Resort from 3 PM for apartments and from 4 PM for Deluxe cottages with sauna on the agreed day of arrival of the Client. The Client has no legal right to earlier use of the booked accommodation in the Resort.
In the event of deficiencies in the accommodation or additional services provided, the consumer will exercise the right to make a complaint without undue delay. After the expiration of the warranty period, the right to make a complaint expires.

(When making a complaint, the consumer shall provide proof of payment for the services whose errors he is complaining about)

The Client must leave and hand over the accommodation used on the agreed day of departure to the Operator no later than 10 AM.
The accommodation is considered left by the Client and handed over to the Operator after the client has taken out all his belongings, handed over the keys to the accommodation to the responsible employee of the Resort reception and notifies him of the check-out from the accommodation. The Operator reserves the right to check the room inventory, payment and possible consumption of the Client no later than one hour after the release and handover of the room to the Client. Price list of damages and inventory is available at the reception. In case of loss of the entrance card/accommodation keys, a loss fee of € 5.00/piece will be charged!
The Operator may rent the reserved type of accommodation to which the Client did not move in until 22:00 at the latest on the agreed day of the Client’s arrival to a third party. This does not apply if a later arrival of the Client has been explicitly agreed between the Operator and the Client. In the case of a pre-arranged arrival after 22:00, the Operator has the right to charge the Client a late arrival fee of € 20.
If the Client requests the Operator to extend the agreed period of accommodation, the Operator may also offer him a different type of accommodation than the one in which the Client was originally accommodated and at a different price. The client is not entitled to accommodation in the type of accommodation in which he was originally accommodated or to another type of accommodation in the Resort, if for capacity or operational reasons of the Resort it is not possible to provide the client with accommodation.
The Client is entitled to use the services of the Resort only if he agrees with the GTC. The Client is advised, in his own interest, to get acquainted with these GTC before making a reservation. When using the services of the Resort repeatedly, the Client is always obliged to get acquainted with the current wording of the GTC. By confirming the reservation, the Client confirms that he has read the General Terms and Conditions and their annexes, agrees with them and undertakes to comply with them.

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4. Payment for services provided

The price list of services provided by the Operator is available for inspection at the reception of the Resort and on the Operator’s website.
The price of a recreational stay in the Demänová Resort includes: the price of accommodation, the price for parking, wi-fi connection and a CCTV-guarded area.
The price of a holiday stay in the Demänová Resort does not include: accommodation tax/local spa fee – paid at the reception upon arrival 1,5 €/night/adult and child over 12 years.

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5. Responsibility of the Client and the Operator

The Operator is not liable for damage to items brought in and set aside by Clients in the premises and grounds of the Resort. The Operator is not responsible for jewellery, money and other valuables.
The Operator is not responsible for the Client’s forgotten and lost things in the premises and grounds of the Resort. The found items are sent to the Client by post on the basis of a written request from the Client, who pays all costs associated with it. The items found are stored at the reception for the period of one month.

The Operator is not liable for any accidents during the stay. In case of illness or injury of the Client, the Operator will ensure the provision of the necessary medical assistance or transport to the hospital.
It is the Client’s duty to always behave in such a way that his actions do not endanger his health or health of other guests.
The Client is responsible for damages caused by him in full and is obliged to pay the full amount of the damaged item immediately.
In case of gross violation of accommodation conditions, including the vulgarity, violence, inappropriate behaviour, the Client may be asked to leave the premises immediately without the right to return the already paid stay.
The Client may not move the Operator’s equipment or make any modifications or interventions in the Operator’s equipment in the accommodation facility, on the premises of the Resort and in the entire premises without the consent of the Operator.
The Client may not use his own electrical appliances in the accommodation facility, in the other premises of the Operator or in the premises of the Resort without the consent of the Operator.
For security reasons, the Client is not entitled to leave children under the age of 10 without the supervision of an adult in the accommodation facility or in other areas and areas of the Resort. The parent/responsible person is responsible for safety and damage caused by children in the accommodation facility or in other areas and areas of the Resort.
The Client is not entitled to bring weapons and ammunition into the premises of the Resort or accommodation facilities.
In the period from 11 PM to 6 AM, the Client must strictly observe the silent hours in the whole area and in the accommodation facility.
Accommodation of animals (dog, cat, rabbit and other animals in a cage) :
Animals under 20 kg are charged € 20 per night. Larger/heavier animals than 20 kg must be pre-approved by the resort via email communication. In case of approval, such animal will be charged 40 € per night.

Arrival with a pet must be announced in advance. The pet must have a valid vaccination card on arrival and must be flea-free.

The animal can move around the area only on a lead and with a muzzle. Pets are not allowed in the restaurant, in the Fun Center and on the playgrounds. If the animal contaminates the Resort area with faeces, the animal owner/responsible person is obliged to remove the faeces immediately.

The animal owner/responsible person is responsible for the damage and pollution caused by the animal as well as for the animal itself. Cleaning pets in the apartment is not allowed.

Smoking and use of any narcotics and psychotropic substances are strictly forbidden in the accommodation and social facilities of the Resort. The Operator is entitled to charge the amount of EUR 100 for violation of this prohibition. Smoking is only allowed in designated areas.
If the Client is provided with a parking space by the Operator for parking the Client’s motor vehicle on the premises of the Resort, the Operator is not responsible for the loss or any damage to the Client’s motor vehicle and items contained in this motor vehicle.

Parking in the area is possible only in reserved places!

Visits of accommodated guests are registered in the Guestbook at the reception. Visits must be reported immediately upon arrival at reception. Visitors are required to leave the Resort by 22:00. In case of non-compliance with this regulation, the visitor or accommodated person will be charged the amount per night according to the relevant price list.
According to Act no. 219/1996 Coll., staff are prohibited from selling and serving alcoholic beverages to persons under the age of 18 and persons who are clearly affected by alcohol.
It is forbidden to start a fire, hearths, to grill or manipulate the fire in any way in the whole area of the Resort.
Client complaints and any suggestions for improving the Operator’s activities are received in writing by the responsible receptionist.
Upon arrival at the accommodation, the Client is obliged to check the condition of the accommodation unit and inventory according to the list of inventory located in the accommodation unit. Any damage or irregularities must be reported immediately to the reception.
When leaving the room, the Client is obliged to close the water taps, turn off the electric lighting and other appliances (radio, TV, etc.) in the room and adjacent areas, and close the door.
Accommodation must be handed over in the condition in which it was taken over = without damage to structures and equipment, in accordance with the inventory and equipment of the room, in the same place and in the same number as on arrival. Kitchen utensils must be washed, dried and stored in a suitable place. In case of non-compliance with these conditions, the Operator reserves the right to an additional fee for services in addition to the agreed fees. Additional service – washing and storing kitchen utensils, or moving furniture to its original location is charged a one-time fee of 20 €. In case of any damage to the inventory / accommodation, the client is obliged to report this situation to the reception before checking out of the accommodation.
The Client is not allowed to take in the room sports equipment and items for which a place is reserved for storage.
If the guest causes damage to the Resort, the Resort is entitled to financial compensation on the spot. The amount will be specified on the basis of a price list freely available at the reception or on the basis of the purchase price. In the event that the Resort and the guest do not agree immediately and voluntarily on the spot, the Operator has the right to call a police patrol to resolve the issue.
In the event of a breach of the obligations and prohibitions set out in this article of the General Terms and Conditions/Accommodation Regulations, the Operator is entitled to demand from the Client payment of a contractual penalty of € 100 for each individual breach of obligations.

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6. Withdrawal, change or cancellation of the order and cancellation

The Client has the right to withdraw from the contract at any time before the start of accommodation by written notification to the Operator. Any change in the confirmed order (number of persons, change in the scope of booked services, limitation or extension, etc.) must be reported no later than 48 hours before the start of the stay. Such changes are possible only if the operational or capacity capabilities of Demänová Resort allow it.

Cancellation fees for cancellations with 100% deposit.

You can find the cancellation policy applicable to your reservation by date of stay and also in the payment details:

Autumn season 2024 and Spring season 2025: 01.09.- 20.12.2024; 09.03.- 16.04.2025; 22.04. – 26.06.2025

Cancellation 7-3 days before the date of the first service ” 70% of the deposit paid for the agreed services.
Cancellation 2 days or less before the arrival date ” 100% of the deposit paid for the agreed services.

Winter season 2025: 10.01.- 08.03.2025

Cancellation 15-8 days before the first service ” 50% of the deposit paid for the agreed services, but at least 15 €.
Cancellation 7-3 days before the date of the first service ” 70% of the deposit paid for the agreed services.
Cancellation 2 days or less before the first day of stay ” 100% of the deposit paid for the agreed services.

TOP Season & Easter: 21.12.2024 – 09.01.2025, 17.04.- 21.04.2025, 27.06.- 31.08.2025

Cancellation 30-21 days before the first service ” 20% of the deposit paid for the agreed services, but at least 15 €.
Cancellation 20-13 days before the date of the first service ” 50% of the deposit paid for the agreed services.
Cancellation 12-5 days before the date of the first service ” 70% of the paid deposit for the agreed services.
Cancellation 4 days or less before the arrival date ” 100% of the deposit paid for the agreed services

Cancellation charges for cancellations with 50% deposit.

Year-round

Cancellation 28 days or less before the date of the first service ” 100% of the deposit paid for the agreed services.

The operator is entitled to withdraw from the contract if:

a force majeure event occurs or other circumstances occur for which the Operator is not responsible, as a result of which the fulfillment of contractual obligations becomes impossible;
When booking the accommodation facility, the client provided misleading or false data regarding the essential facts for the conclusion of the contract;
The Operator reasonably believes that the use of its services could endanger the operation of the facility, the safety of third parties or the seriousness and reputation of the Resort Operator.
When withdrawing from the contract by the Operator, the client is not entitled to severance, compensation or compensation.

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7. Privacy

In accordance with the provisions of Act no. 18/2018 Coll. on the protection of personal data as amended, the Client declares that he has been informed about the rights and obligations related to the collection and processing of personal data by the Operator under this Act.

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8. Final provisions

If any provision of these GTC is or becomes invalid or unenforceable, this will not affect the legality, validity or enforceability of the remaining provisions of these GTC, except if the importance or other circumstances related to the invalid provision of these GTC mean that the provision cannot be severed from the remaining provisions of these GTC.

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9. Final statements

Our company Demänová Village rejects discrimination on the basis of gender, race, religion or sexual orientation. We also reject child, forced or other illegal labour.

Visitor reviews
4.31421 reviews

Mateusz Kozioł

I'm from Poland and in my opinion the center is worth recommending, beautiful surroundings, and a very nice community, the animators do their best to make sure no one gets bored, my younger sister is also happy. I also met a lot of new people whom I hope to meet again someday

Daniel Julius Markus

Excellent family friendly fun. Best for 12 and under. Lots to see and do.

Gergely Tamás

One of the best aparthotel what i have visited ever, absolutely worth it. It is a child safe and family friendly place with a lot of activities. We have visited this place on summer. The children can play football, basketball, pingpong, roller and so on.. The pool could be bigger, it was little bit crowded on the hottest days. The food was perfect with a large selection. There are a lot of good sight location around the hotel. I recommend this place.

Dybson

Great resort, many attractions, perfect place to relax, I recommend it!

Chris Dedman

A Must stay! Beautiful resort for young families and kids. Lovely location from Poprad airport. Beautiful scenery and easy to get to the resort. On arriving Emilia (English speaking) was so helpful and friendly throughout our stay. Went above and beyond to help with everything. Lovely rooms and views but one to mention if have very young children best to ask for a unit lower down as a small trek if have no car. The slope at the resort is great for kids learning to ski and has a greta tubing slope and sledging. Plus plenty of other activities summer rand winter including play parks. Also only 15 mins away is transalandia swimming complex which is epic for kids and adults with outdoor pools heated in the winter. 40c. Also the wellbeing center at the resort is amazing for kids over 3 as is a perfect place after skiing. Two great restaurants on the resort and jasna for higher mountain skiing is only 15 mins on a free shuttle bus. Overall a perfect place to stay amd highly recommend. Staff were helpful and assisted and helped. Will be returning for Christmas next year but with friends and to stay in the larger cottages. A must to visit. Thank you Demanova resort x

Rafal P

Great for Winter weekend with kids

Margit Hupkova

Food was great (we had half board, the breakfast choice was amazing, I especially appreciated fresh vegetables and fruit, the Indian cousine for dinner adapted to the European non-spicy tongues was a lovely surprise, even our 2,5 years old daughter loved it). Staff very friendly and helpful, we liked that they often approached us offering various types of fun activities for both, adults and kids. I took one star off for various reasons - first, I really did not appreciate having to walk all the way to R building couple of times per day with a pram and a 2,5 year old child. We could have used the car but it just seemed annoying having to staff the kids into a car for a 2minutes drive. So not good one way, not good the other way. I would have appreciated being able to choose a building at the time of booking. Next time we will be wiser. Secondly, I did not enjoy the constant reconstruction on the site, not too overbearing but yes, a bit annoying as we were near to it. Thirdly, it is in the middle of the nature, I would have loved to have nets on the windows to keep flies and spiders out of the apartment. In the fourth place, I was surprised that the fun zone which was included in the price of the stay had an activity (it is true that I saw only one, a trampoline) which had to be paid on top of the cost of the fun zone and not cheap (I think it was 5eur for 5mins of jumping). Luckily, our kids are too young for that but I can see that it can be difficult for parents to resist their kids pleas. In the fifth place, there is no lift to the first floor of the Indian restaurant, so you need to carry the pram by stairs or leave it downstairs, which, with a very young kids like ours (6 months) wasn't an option. Building a kids rezort you would think they thought about it. And finally, when it is raining (which it was all day), there is not much you can do. Most activities are outdoors. There is only a very small kids zone in a restaurant, really small, few activities and the spa. That's it.

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