FAQ - Frequently asked questions

FAQ – Frequently asked questions

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Accommodation
- We have paid 50% deposit, by when do I need to pay the 2nd half?
  The 2nd half can be paid at reception on arrival
- What are the check-in and check-out times?
  Check in – Arrival at the apartments is possible from 15:00, at the cottages from 16:00. Najneskôr sa môžete prísť ubytovať do 22:00.
  
  Check out – Check-out from the room without extra charge is possible until 10:00. After this date, a fee of € 10.00 will be charged for each additional hour. Late check-out is only possible by arrangement with reception.
- What is the link to check in online?
  The link can be found here.
- Can we use the free admissions to the Fun Center and Aqua Fun before and after check in?
  It is possible to visit AquaFun and the Funcentre before check-in. After check-out it is possible to visit the Funcentre
- When will we be credited with Funcard points?
  Points should be credited within 24 hours of the end of your stay.
- We have a dog, can he come with us?
  Of course. We are a pet-friendly resort – you can bring a dog up to 20 kg, a cat, or a rabbit with you. However, stays with pets are intentionally limited to selected apartments, so we can also accommodate guests with allergies or other specific needs.
  
  Therefore, pets must always be reported in advance – ideally at the time of booking. You can find the list of apartments where staying with a pet is allowed in the list of selected apartments – here.
  
  As stated in our price list,the fee is €20 per pet per night. Larger or heavier animals (over 20 kg) must be approved in advance by the resort via email. If approved, the fee is €40 per night.
- Do you offer accommodation for up to 10 people?
  Yes, we have several accommodation options available for large parties – for example, Superior Loft, Deluxe Loft, Family Inn or Luxury Villa.
  
  An easy way to choose your ideal accommodation is to filter the apartments or cottages according to your preferences:
  
  Filter accommodation
- We're coming on an electric car, do you have chargers?
  We have. And not one. We are a green department and make no secret of the fact that we enthusiastically support electromobility. That’s why there are classic
  charging stations for all types of electric vehicles. A real specialty for Tesla owners is the original Tesla Supercharger – one of only four in the whole country.
- Will you issue me a Liptov Region Card?
  Yes. Liptov Region Card – discount card for the Liptov region can be obtained by every guest free of charge.
- We are entitled to holiday vouchers, can we use them with you?
  Of course, we have no problem issuing you an invoice or accepting holiday vouchers. We work with Benefit Plus, Boomer, Gusto Karta and Callio Karta to accept holiday vouchers. All the information you need can be found at holiday vouchers.
- How is parking handled?
  Parking spaces are available for our guests in the immediate vicinity of the accommodation units free of charge. There is no need to reserve a parking space. In case you have an electric car, as an eco-friendly resort we also offer you the possibility electrodischargers.
Amenities of apartments and cottages
- Are the apartments equipped with Wifi?
  Yes, both apartments and cottages are equipped with free WiFi.
- Are towels and bath towels available in the rooms?
  A large and small towel is provided in each apartment on arrival. Guests wishing to exchange towels should contact reception. The service is charged at 2,00€/piece.
- How often are the towels changed in the apartments?
  Demänová The ministry is thinking about ecology. Although we provide almost all services as in hotels, in order to participate in the reduction of water waste, room service and towel change in apartments are not done every day, but only for 5 or more night stays. However, if necessary, please do not hesitate to contact the front desk and resolve the issue to your utmost satisfaction.
- What does the kitchenette contain?
  In each kitchenette there is a kettle, microwave, induction hob, pots, pans, chopping board, grater, pots, ladles, ladles, knives. Also a set of plates and cutlery, a set of glasses, mugs. Dish cleaner, dish cloth, dish sponge. Also included salt, sugar, black pepper. In each apartment you will also find a refrigerator.
  The DeLuxe Cottages and the Superior Loft and Deluxe Loft suites are also equipped with a dishwasher.
- Is there a kettle in the room?
  Yes, a kettle is part of every room, apartment or cottage.
- Is there a coffee and tea set in the room?
  Tea is included, but coffee is not. Coffee can be purchased in the restaurant Pinus or Safran.
- Can we find hotel cosmetics in the room?
  In the bathroom of each apartment there is a shower gel & shampoo dispenser in one. In addition, if you come to stay with a child/children under 10 years of age, we will also leave a nice surprise in the bathroom – a mini set of children’s cosmetics.
- Is there air conditioning in the apartments?
  Air conditioning is not a standard feature of our apartments. We regulate the temperature in the apartments not only by heat recovery, but also by screens that actively prevent the apartments from heating up. We are also working on offering air-conditioned apartments for the comfort of our guests, but we cannot currently guarantee accommodation in these apartments.
- Is there an elevator in the buildings?
  There is an elevator in the Pinea apartment buildings
- We are coming with a baby, can we rent a cot at your place?
  No problem, we’ll be happy to lend you a variety of baby accessories for minimum extra charge p- not just a cot, but also a potty, toilet seat, bath or highchair, for example. You can order and pay for the accessories directly in the second step of the booking process, or enquire about the options directly at reception.
- Do you have minibars in your rooms?
  Minibars are only found in wellness chalets DeLuxe a vo Vile Luxury. There are no minibars in the suites.
- Is firewood included in the cottage accommodation?
  When you arrive at the cottage, we will prepare wood and wood chips for kindling. If you would like more wood, just contact the reception and more wood will be delivered to you. The fee for this service is 5,00€ .
Restaurants and catering
- Is there a dining option at the resort?
  Of course, part of the resort is restaurant PINUS, that will melt the palates of adults and children alike. The second option is a bit more exotic – above Pinus there is an Indian restaurant SAFRAN. You can go here for breakfast, lunch and dinner.
  
  If you come in winter, during your skiing, you can comfortably pop in for your favourite bombardino, tea or a quick snack in our snack bar right on the slope.
- What time are breakfast and dinner served?
  Breakfast is served from 7:00 – 10:00. Dinner can be enjoyed between 17:00 – 20:00.
- Which restaurant will we eat at if we have breakfast/half board/full board?
  Depending on occupancy, catering takes place in restaurant PINUS or in Indian restaurant SAFRAN, or in both spaces at the same time.
- Are the restaurants in the same building as the accommodation?
  No, both restaurants are in a separate building. It is a few minutes walk from the apartment buildings to have breakfast or dinner. For a better orientation you can see map of the resort.
- How are breakfast and dinner served?
  A rich breakfast and dinner buffet is served, with something for everyone. Savoury and sweet dishes, fruit and vegetables, hot and cold delicacies. In addition, fresh sourdough bread or baguettes straight from our Kriváň bakery and quality coffee.
  
  In case of lower occupancy, the food can also be served as a served menu.
- Is a gluten-free diet possible?
  Yes
- Until when is the restaurant open?
  Current opening hours can be found here:
  
  Restaurant PINUS
  
  Restaurant SAFRAN
- Does the restaurant also have children's chairs or a children's play area?
  Yes, there is a children’s play area in both restaurants and you can also use the children’s chairs – just ask the waiter.
- If we want to cook for ourselves during our stay, can we find a grocery store nearby?
  Directly in the resort there is a shop KRIVÁŇ with homemade pastries and other food items, where guests have a 10% discount. And if you get tired of cooking, you can also eat in our restaurant PINUS or SAFRAN indian restaurant.
- Where can we sit down for a drink in the evening?
  For an evening drink, the newly opened PANORAMA cocktail & lounge bar a unique cocktail bar with a majestic view, where our team will be happy to help you choose the perfect drink.
- Is there a buffet at the ski slope?
  Yes, in the SKI Centre right next to the slopes you will be served by colleagues in Snack bar. We offer quick refreshments right on the slope – hot and cold drinks, tasty dishes such as langos, paninis or popular pancakes.
Wellness & massage
- Is wellness part of the stay?
  The way it works with the resort’s wellness centre is that for every two nights of your stay, you get a free one-time entry. So if you come for four nights, you’ll get free entry twice per stay. If you stay with us for six nights, there will be three entries. Of course, you can visit the spa as many times as you like during your stay. Once you have used up your free entries, the entrance fee is payable according to price list.
- When is the wellness centre open?
  Current opening hours can be found here:
  
  Opening hours
- What is in the wellness centre?
  You can choose between two Finnish, steam and infrared saunas with cooling fountains, a tepidarium and two outdoor whirlpools with stunning views. The wellness area also includes a children’s pool and a fitness room.
  
  Fotogalery
- When can we come to the wellness centre with children?
  Access to the wellness centre for parents with children from 2 years of age is available from the beginning opening hours until 5:00 p.m.
  
  After 17:00, the spa is reserved for adults only to enjoy all the relaxing sauna habits. During adults-only, the spa is a float-free zone.
- Why is the entrance to the wellness centre for children up to 2 years of age?
  The wellness area is not suitable for children under 2 years of age. Also, the water in the whirlpools is not suitable for small children – it has a higher temperature and chlorine content, which may not be pleasant for delicate children’s skin.
- Do I need a swimsuit for the spa?
  From the beginning of opening hours until 17:00 you can come to wellness even with the babies. At this time, you can go to the common areas and hot tubs in your swimsuit. However, swimsuits are not allowed in the saunas, so please use a bathing suit without a bathing suit.
  
  After 17:00, our wellness area becomes an adults only area with all sauna customs observed for maximum relaxation. Outside of the entrance with children (after 17:00), a swimsuit-free zone operates throughout the wellness area.
  
  Upon entering the spa, each guest receives a sheet and a large towel. Guests have the possibility to rent bathrobes with a fee of 2,00€.
- Is the spa also available for non-accommodated guests?
  Áno, naše wellness centrum môžu navštíviť aj neubytovaní návštevníci. Price list can be found here.
- We are looking for a private spa for two. Do you also offer this option?
  If you are interested, you can pay for a special private entrance to our wellness centres regardless of the number of people. In case you are interested in a private wellness for a larger group of people, we recommend accommodation in one of the wellness chalets with private Finnish sauna and outdoor hot tub.
- Can we also have a massage at your place?
  Of course. Relaxing, sports, chocolate, honey or authentic Thai massage. We offer more than 20 different types, from which you will surely choose.
AQUA FUN
- Since when is the Aqua FUN children's water park in operation?
  We plan to open the summer season with swimming pools in June – for more details see upcoming events upcoming events. However, since the pools are in Aqua FUN outdoors, their operation depends largely on the weather. Operation ends around mid-September.
- How many degrees is the water in Aqua FUN pools?
  The water temperature in the pool ranges from 26 to 28 degrees.
- What pools are in Aqua FUN?
  In Aqua FUN you will find:
  – Large swimming pool for children and adults 20x9m with a depth of 1.2m
  – Children’s pool 8x4m with depth from 15 to 35cm.
  – Aquazorbing pool
  – Inflatable slides with impact pool
SKI Centrum
- How far is the resort slope from the apartment?
  The resort slope is located right in the centre of our campus. Most of the accommodation consists of so-called ski in & ski out apartments, which allow you to go directly to the slopes in your ski boots. For a better orientation we recommend you to take a look at map of the resort.
- How long is the slope?
  The slope is approximately 550 metres long.
- Is the slope illuminated?
  Yes, the slope is floodlit and there is regular night skiing. Opening hours can be found here.
- The kids don't have skis yet, do you also have a rental shop?
  We have – colleagues from Smile Center they will be happy to lend you and your children skiing equipment. We also offer ski and snowboard service, you can also buy them from us.
- Does the SKI BUS run from the resort to Jasná?
  Yes, you even have a choice of two SKI BUSes. More information and departure times can be found here:
  
  More about SKI BUS
FUN Center and other activities
- All attractions in the resort are free?
  Most yes, all no. All activities included in the price of the stay are called FREE experience package and their the list can be found here.
- Can non-accommodated guests visit the resort?
  Yes. If you are interested in purchasing discounted tickets to Funcantra, you can purchase discounted tickets at FUN center.
- What is the price of a ski pass and entry to the children's FUN centre?
  Free for guests. In the case of a ski pass you can ski for three hours free every day during daily opening hours SKI Center. As for the entrance to the children’s FUN center, guests are admitted free of charge for an unlimited period of time.
- We are going on a bike tour, can we rent bikes from you?
  Yeah. Directly in our resort is located e-bike rental, where you can rent normal and electric bicycles for adults and children. For the little ones we have prepared seats and wheelchairs so that they can take the trip with you.
Ayurveda
- What is Ayurveda and how does it work?
  Ayurveda is a traditional Indian system of health care that focuses on the balance of body, mind and spirit. It uses herbs, massages, diet and lifestyle to support the body’s natural regeneration. You can find out more about our Ayurvedic stays here.
- How is a person's type (dosha) determined and why is it important?
  Each person has a unique constitution, called dosha – Vata, Pitta or Kapha. Knowing your dosha allows you to tailor your diet, exercise, massages and treatment procedures exactly to you, which increases the effectiveness of Ayurvedic care.
- Why take an Ayurvedic stay in Slovakia and specifically at Demänová Resort?
  Ayurveda is a traditional Indian system of health care that focuses on the balance of body, mind and spirit. At Demänová Resort, we bring it directly to Slovakia, adapted to local conditions and using local herbs and ingredients.
  
  Why take an Ayurvedic stay with us?
  
  Our location allows you to stay close to home, which is ideal for parents or busy people, while avoiding visas, long flights, heat or jet lag. Your stay will be taken care of by an experienced Indian doctor with a translator, and the entire program is adapted to Slovak guests, so you will always be able to communicate in Slovak.
  
  You have flexibility during your stay – you can “jump back to civilization” at any time if you need to, and you will also take away practical tips for a healthier lifestyle from the stay, along with oils and nutritional supplements that you will be able to use at home. The entire program is designed to bring the positive effects of Ayurveda without unwanted side effects.
  
  You can find more information about our Ayurvedic stays here.
- Is an Ayurvedic stay suitable for complete beginners?
  Yes, our stays are also adapted for people who have never heard of Ayurveda. We will explain everything to you and guide you through the program step by step. You can find more about the course of the stay here.
- What does a typical day on a stay look like?
  Each day includes morning yoga, 2 therapies, Ayurvedic meals, lectures and time to relax. We can adapt the program to individual needs.
- What is included in the price?
  The price includes accommodation, full board according to the doctor’s plan, 2 therapies per day, yoga, doctor’s consultations and an educational program. Details about the packages can be found in the stay offer.
- Can I come to stay with my family or children?
  If you want to come with your partner or children, we can arrange accommodation in larger apartments and combine your stay with a family program at the resort. Contact us here.
- Do I need to know English or another language?
  No, there is a translator available during the stay, so even if the doctor or therapist communicates in English, we will translate everything into Slovak for you.
- What medical conditions can we treat?
  We help with:
  - Fatigue and exhaustion – targeted detoxification of the body, individually adjusted diet and daily regimen
  - Digestive problems – support of digestive fire (agni), gentle movement and therapeutic procedures
  - Hormonal imbalance – harmonization of the nervous system and rejuvenating procedures
  - Weak immunity – support of natural defenses, relaxation techniques and breathing
  - Stress and tension – relaxation procedures, meditation and herbal therapies
  This is about health promotion and prevention, not about treating diseases. You can find out more about our stays here.
- How often are the procedures performed during the stay?
  The procedures are scheduled daily according to the program of the stay. In between, there is plenty of free time for relaxation, walks and wellness. More about the stays here.
- Is the stay suitable for people with allergies or celiac disease?
  Yes, the diet can be adapted to individual needs and restrictions. We recommend reporting this when booking.
- How do I book a stay?
  Reservations are made online via our website or by phone. Dates and packages are available here.
- Are the stays somehow limited - do they need to be booked?
  Yes, the stays have limited capacity. We recommend booking the stay in advance.
- What are the health benefits of Ayurvedic stays?
  They help detoxify the body, improve digestion, increase energy, reduce stress and support overall balance. More info here.
Other
- How do we get to you from the railway station Liptovský Mikuláš?
  There is a bus station next to the railway station, where buses depart from in the direction of Jasná. The nearest stop is Demänová crossroads located approximately 900m below Demänová Rezort.
- If it rains, can we easily figure out an alternate program around the resort?
  Demänová The resort boasts a unique location in the heart of Liptov, which is rich in interesting places to see. Several of them can be visited even in the rain; you can go to see the Stanišov Cave or children’s indoor playgrounds, of which there are more in the vicinity of Liptovský Mikuláš. Read our tips in the blog. In addition, several seasonal animations or workshops for children in the resort take place indoors, wellness centrum with a children’s indoor pool is also open in all weathers.
- What other activities can we experience outside the resort?
  Liptov offers endless possibilities to enjoy time together – whether you prefer water adventures, hiking, fun in nature or discovering cultural gems.
  Experiences outside the resort
- Where can we find more information about activities or events in the Liptov region and its surroundings?
  More information about the region can be found at visitliptov.en.

Visitor reviews
4,31525 reviews

Marcin Piwowarski

Demänová Rezort is an amazing place to stay, offering a perfect blend of comfort, nature, and top-notch service. The rooms are modern, spacious, and beautifully designed, providing everything needed for a relaxing stay. The attention to detail in the interiors makes the experience even more enjoyable. The service is excellent, with friendly and professional staff always ready to help. They ensure that every guest feels welcome and taken care of, making the stay smooth and stress-free. The location is unbeatable, surrounded by stunning nature and offering easy access to both hiking trails and ski slopes. Whether you’re visiting in the winter for skiing or in the summer for outdoor adventures, this resort is a fantastic base for exploring the area. If you're looking for a stylish, well-equipped, and perfectly located resort in the heart of the mountains, Demänová Rezort is the place to be. Highly recommended!

Juraj Neština

One of the best places we visited with our kids. I would definitelly return again.

Zuzana Nedelska

Great wellness. Haven’t been to rooms or other parts

Mateusz Kozioł

I'm from Poland and in my opinion the center is worth recommending, beautiful surroundings, and a very nice community, the animators do their best to make sure no one gets bored, my younger sister is also happy. I also met a lot of new people whom I hope to meet again someday

Daniel Julius Markus

Excellent family friendly fun. Best for 12 and under. Lots to see and do.

Gergely Tamás

One of the best aparthotel what i have visited ever, absolutely worth it. It is a child safe and family friendly place with a lot of activities. We have visited this place on summer. The children can play football, basketball, pingpong, roller and so on.. The pool could be bigger, it was little bit crowded on the hottest days. The food was perfect with a large selection. There are a lot of good sight location around the hotel. I recommend this place.

Margit Hupkova

Food was great (we had half board, the breakfast choice was amazing, I especially appreciated fresh vegetables and fruit, the Indian cousine for dinner adapted to the European non-spicy tongues was a lovely surprise, even our 2,5 years old daughter loved it). Staff very friendly and helpful, we liked that they often approached us offering various types of fun activities for both, adults and kids. I took one star off for various reasons - first, I really did not appreciate having to walk all the way to R building couple of times per day with a pram and a 2,5 year old child. We could have used the car but it just seemed annoying having to staff the kids into a car for a 2minutes drive. So not good one way, not good the other way. I would have appreciated being able to choose a building at the time of booking. Next time we will be wiser. Secondly, I did not enjoy the constant reconstruction on the site, not too overbearing but yes, a bit annoying as we were near to it. Thirdly, it is in the middle of the nature, I would have loved to have nets on the windows to keep flies and spiders out of the apartment. In the fourth place, I was surprised that the fun zone which was included in the price of the stay had an activity (it is true that I saw only one, a trampoline) which had to be paid on top of the cost of the fun zone and not cheap (I think it was 5eur for 5mins of jumping). Luckily, our kids are too young for that but I can see that it can be difficult for parents to resist their kids pleas. In the fifth place, there is no lift to the first floor of the Indian restaurant, so you need to carry the pram by stairs or leave it downstairs, which, with a very young kids like ours (6 months) wasn't an option. Building a kids rezort you would think they thought about it. And finally, when it is raining (which it was all day), there is not much you can do. Most activities are outdoors. There is only a very small kids zone in a restaurant, really small, few activities and the spa. That's it.